Application Support Analyst

Skills

• Understanding of Software Development Lifecycle and Agile methodologies including Agile Scrum.
• Intermediate SQL skills, with the ability to read and write queries and DML scripts.
• Experience with tools such as Splunk and Dynatrace for searching and filtering logs for specific transactions and errors.
• Excellent problem-solving and troubleshooting skills with the ability to diagnose complex technical issues.
• Strong written and verbal communication skills.
• Ability to work collaboratively and independently, managing multiple issues according to priority.
• Familiarity with incident management and change control processes in regulated environments.
• Education
• Bachelor’s: Computer Science, Information Technology, or related degree or equivalent combination of education, training, and experience.
• Work Experience:
• Minimum of 3 years of experience in a technical and application support environment.
• Experience working in a software engineering environment is preferred.
• Entry or junior level software engineering experience or training is highly valued for this position.
• Certifications:
• None required.
• Travel:
• Not required.
• Workstyle
• The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
• At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm
• At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.