Application Specialist - Student Information Systems
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Job Purpose We are seeking a highly skilled Student Systems Applications Specialist with expertise in Student Information Systems (SIS), including Ellucian Banner, PeopleSoft, and other higher education applications.
Key Skills for This Role
Full Job Posting
Job Purpose
We are seeking a highly skilled
Student Systems Applications Specialist
with expertise in Student Information Systems (SIS), including Ellucian Banner, PeopleSoft, and other higher education applications.
The successful candidate will serve as the primary owner and subject matter expert for the institution’s SIS and related student lifecycle platforms, ensuring system reliability, continuous improvement, and effective user adoption.
Working closely with Admissions, Registrar, Financial Aid, Academic Affairs, and Student Success teams, the role involves supporting, optimizing, and integrating student-related applications while ensuring efficient service delivery.
The position may also require managing multiple client environments and collaborating with various stakeholders to enhance student experience, operational excellence, and institutional effectiveness.
Key Roles &Responsibilities
- ***Operational Responsibilities***
- Serve as the functional and technical owner of the Student Information System (SIS) and related student lifecycle applications.
- Administer, configure, and support student-facing and academic administration systems, including:
• Admissions Management Systems
- Academic Catalog and Curriculum Management Systems
- Student Success and Retention Platforms
- e-Certificate and Digital Credentialing Solutions
- Graduation and Degree Audit Systems
- Student Portal and Self-Service Applications
- Lead application lifecycle management activities, including implementation, upgrades, testing, release management, and vendor coordination.
- Manage integrations between the SIS and related enterprise applications, including LMS, CRM, Finance, HR, Identity Management, and Reporting platforms.
- Support data synchronization, API integrations, middleware configurations, and data exchange processes across institutional systems.
- Collaborate with stakeholders to identify process improvement opportunities and implement technology solutions that enhance student’s experience.
- Provide Level 2 and Level 3 application support for SIS-related systems and coordinate vendor escalations when required.
- Participate in requirements gathering, solution design, testing, and deployment of new student services applications.
- Monitor application performance, availability, and service levels to ensure compliance with institutional and contractual requirements.
- Support multiple customer environments and institutions by maintaining system configurations, documentation, and service standards specific to each client.
- Participate in cross-functional initiatives related to digital transformation, student experience enhancement, and process automation.
- Ensure compliance with data governance standards, privacy regulations, and institutional policies across all supported applications.
- Act as a trusted advisor to institutional stakeholders on student systems capabilities, best practices, and emerging technologies.
- Act as a liaison between software vendors, and customer institutions for application-related initiatives, service delivery, and issue resolution.
- 4.
& Experience
- ***Required Qualifications***
- Bachelor’s degree in information systems, Computer Science, Education Technology, or related field
- Project management certification (PMP/PRINCE2/Agile) strongly preferred.
- Relevant platform certifications a plus (Ellucian Banner, etc.)
- ITIL Foundation certification or equivalent service management experience is an advantage
- ***Technical Skills***
- Strong experience supporting enterprise Student Information Systems and related higher education applications.
- Experience administering student lifecycle applications such as Admissions, Curriculum Management, Academic Catalog, Student Success, Graduation, Degree Audit, and e-Certificate systems.
- Experience working in multi-client or managed services environments is highly desirable.
- Knowledge of application integration technologies, APIs, web services, ETL processes, and middleware platforms.
- Experience with SaaS and cloud-based education technology platforms.
- Ability to manage multiple application portfolios simultaneously while maintaining service quality and stakeholder satisfaction.
- Strong vendor management and stakeholder engagement skills.
- Experience with business process analysis, requirements gathering, and solution design.
- ***Required Experience:***
Expats
- Minimum 5 years of experience supporting Student Information Systems and related higher education applications.
- At least 3 years of hands-on experience with Ellucian Banner 9 (XE) or equivalent SIS platforms.
UAE Nationals
- Minimum 3 years of experience supporting Student Information Systems and related academic applications
- At least 3 years of hands-on experience with Banner 9 (XE) or equivalent higher education systems preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career