Application Specialist – Patient Care Solutions
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About the Role
**1\. JOB PURPOSE:** Responsible for providing the formal technical and clinical support during the sales process for a product segment and providing the required pre\-sale product demonstrations, marketing and clinical trial support as well as post\-sale installation, training and customer service activities to support sales objectives across all Saudi Arabia regions. **2\. ROLE AND RESPONSIBILITIES:** * Provide technical and clinical leadership during sales proc
Key Skills for This Role
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Overview
1.
Job Purpose
Responsible for providing the formal technical and clinical support during the sales process for a product segment and providing the required pre-sale product demonstrations, marketing and clinical trial support as well as post-sale installation, training and customer service activities to support sales objectives across all Saudi Arabia regions.
2. Role And Responsibilities
- Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed.
- Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations to improve customer satisfaction and maintain customer relationships.
- Provide highly visible customer support through the performance of routine on-site installation and customer training for equipment, applications, and/or systems.
- Assist in creating increased sales revenue by identifying opportunities for new reagent and consumables channels.
- Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer.
- Liaise with sales specialists and business unit managers to offer the necessary support and full service to customers.
- Liaise with Marketing and sales departments to advise the product specifications.
- Assess special customer requests, recommend a solution and liaise between engineering and sales departments.
- 3.
And Education Requirements
- Bachelor in medical technology.
4. Preferred Experience
- A minimum of 2 years’ experience in a related field
- Knowledge of Anesthesia, Respiratory, Patient Monitoring and Digital Solutions related to medical records.
- 5.
Skills
- Product Demonstration.
- Customer Training.
- Technical Support.
- Equipment Installation.
- Problem Solving.
- Product Knowledge.
- Communication Skills.
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