Application Engineer

Job Description

Pre‑Sales (Customer‑Facing & Solution Design)

• Conduct discovery workshops, site surveys, and requirements capture for control rooms (utilities, transport, security, broadcast, oil & gas, finance, etc.).
• Translate requirements into solution architectures, block diagrams, BoMs, and compliance matrices (latency, bandwidth, redundancy, cybersecurity, ergonomics).
• Prepare and deliver demos/PoCs, technical presentations, and RFP/RFI responses with clear value propositions.
• Support costings, solution sizing, and bid/no‑bid inputs; align with Sales and PM on scope, assumptions, and risk.
• Drive vendor/subcontractor technical alignment; evaluate product fit and interoperability.

Post‑Sales (Delivery, Commissioning & Support)

• Execute detailed design, rack layouts, cabling schedules, IP addressing, and device configuration (KVM, encoders/decoders, controllers, video processors).
• Lead FAT/SAT, commissioning, cut‑over, and customer acceptance; produce as‑built documentation and O\\&M manuals.
• Deliver user and admin training; enablement for operations teams and integrator partners.
• Troubleshoot complex signal, network, and control issues; own escalations and drive root‑cause corrective actions.
• Ensure compliance with site rules, QA/QC plans, and change control; contribute to continuous improvement and product feedback.

Required Qualifications & Experience

• 5–10 years engineering experience in KVM and/or Professional AV integration for control rooms.
• Proven delivery across MEA markets with multi‑site, multi‑vendor environments.
• Strong knowledge of:
• + KVM: matrix/IP‑KVM, redundancy/N+1, access/control policies, USB routing.
• + Pro AV: signal distribution (HDMI/DP/SDI), video wall processors, controllers, encoders/decoders (e.g., H.264/H.265, JPEG2000, SDVoE).
• + Networking: TCP/IP, VLAN/QoS, IGMP multicast, SNMP, PoE, basic cybersecurity hardening.
• Tooling: MS Visio/AutoCAD (layouts), MS Project (timelines), Excel/Power BI (reporting), ticketing/collab tools (Jira/Confluence or similar).
• Languages: Fluent English; Arabic and/or French an advantage for MEA engagements.
• Education: Bachelor’s in Electrical/Electronics/IT/Telecom/AV Engineering (or related).
• Certifications (nice to have): AVIXA CTS/CTS‑I/CTS‑D, vendor KVM certifications, ITIL Foundation; safety certifications for site work.

Core Competencies

• Customer empathy and clear technical communication (whiteboarding, demos, training).
• Robust troubleshooting and systematic problem‑solving under live‑site constraints.
• Meticulous documentation and configuration management.
• Stakeholder coordination with Sales, PM, Engineering, Service, and external integrators.
• Time management, prioritization, and safe working practices on customer sites.

Additional Information

• Travel: Up to 50% across MEA; valid passport and ability to obtain regional visas.
• Work Authorization: Eligibility to work in the UAE;
• Diversity: We are an equal opportunity employer. All qualified applicants (M/F) will receive consideration without regard to any protected characteristic.