Application Analyst
Role Overview
Provides technical and functional support for HealthTexas Medical Group's health plan and payer applications.
Works with operational departments, IT, and external vendors to resolve issues, support enhancements, and improve system reliability and efficiency.
Reports to the Applications Manager.
Key Skills for This Role
Full Job Posting
Role overview
Provides technical and functional support for HealthTexas Medical Group's health plan and payer applications.
Works with operational departments, IT, and external vendors to resolve issues, support enhancements, and improve system reliability and efficiency.
Reports to the Applications Manager.
Application support and troubleshooting
- Support Cedar Gate EZ-Suite applications, including EZ-CAP, EZ-EDI, EZ-NET, and Eligibility Manager.
- Investigate and resolve application issues, system errors, processing discrepancies, and user-reported concerns.
- Manage service desk tickets through timely resolution, documentation, communication, and follow-up.
- Perform routine support, maintenance, and approved configuration changes.
- Work with IT teams and external vendors to troubleshoot complex issues and maintain application stability.
Configuration, maintenance, and testing
- Review configurations, investigate processing discrepancies, and recommend potential solutions.
- Support software updates, hotfixes, releases, and enhancements through testing, validation, and documentation.
- Develop and execute test scenarios, document results, and communicate identified discrepancies.
- Gather business requirements, review application functionality, and support improvements with operational departments.
- Document functional specifications, user stories, and system workflows.
- Assist with EDI transactions, interfaces, data exchange issues, data validation, and follow-up.
- Prepare technical reports, operational metrics, and supporting analysis as needed.
Documentation and collaboration
- Maintain application documentation, standard operating procedures, configuration records, troubleshooting guides, and user reference materials.
- Provide application guidance, end-user training, and technical assistance.
- Participate in assigned projects, implementations, system enhancements, and departmental initiatives.
- Communicate with the Applications Manager and stakeholders, demonstrating initiative, resourcefulness, and accountability.
Qualifications
- At least 3 years of experience in application support, systems analysis, application configuration, business application analysis, or a related field.
- Experience in healthcare payer, managed care, medical group, or third-party administrator environments is preferred.
- Strong analytical, troubleshooting, and problem-solving skills to investigate complex issues and identify potential solutions.
- Experience with ticketing or issue-tracking systems, technical process documentation, and application testing.
- Ability to manage competing priorities, meet deadlines, and follow through on assigned responsibilities.
- Ability to learn complex applications through hands-on experience, independent research, and collaboration.
Values and culture
The organization emphasizes integrity, compassion, collaboration, responsible use of resources, confidentiality, and continuous improvement.
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