Application Administrator I
Role Overview
The Application Administrator will be responsible for the maintenance, configuration, and stability of specific COTS ("Commercial-Off-The-Shelf") applications.
Essential Duties and Responsibilities
• Provide second-level support for application-related issues, including troubleshooting, triage, and resolution of incidents.
• Monitor application performance and respond to alerts or notifications.
• Coordinate with technical support, server administrators, network administrators, and others as necessary to resolve issues.
• Create and maintain internal documentation and knowledge base articles.
• Conduct technician training sessions for applications, new features, or updates.
• Investigate and diagnose problems, identify root causes, and propose solutions.
• Drive continuous improvement initiatives for application processes, procedures, and performance.
• Implement automation and scripting for routine tasks to improve efficiency.
• Perform routine updates and patches under supervision.
• Document processes and procedures related to application management.
• Assist in testing and deploying new applications or upgrades.
Key Skills for This Role
Full Job Posting
Requirements
- Associate's degree in IT related field or relevant work experience (Preferred).
- Two (2) years of relevant experience (Preferred). An equivalent combination of education and experience will also be considered.
- Basic certifications (Preferred) - A+.
- Experience with RingCentral a plus.
Full Job Posting
Job Summary The Application Administrator will be responsible for the maintenance, configuration, and stability of specific COTS ("Commercial-Off-The-Shelf") applications. Essential Duties and Responsibilities
- Provide second-level support for application-related issues, including troubleshooting, triage, and resolution of incidents.
- Monitor application performance and respond to alerts or notifications.
- Coordinate with technical support, server administrators, network administrators, and others as necessary to resolve issues.
- Create and maintain internal documentation and knowledge base articles.
- Conduct technician training sessions for applications, new features, or updates.
- Investigate and diagnose problems, identify root causes, and propose solutions.
- Drive continuous improvement initiatives for application processes, procedures, and performance.
- Implement automation and scripting for routine tasks to improve efficiency.
- Perform routine updates and patches under supervision.
- Document processes and procedures related to application management.
- Assist in testing and deploying new applications or upgrades.
Required Qualifications
- Associate's degree in IT related field or relevant work experience (Preferred).
- Two (2) years of relevant experience (Preferred). An equivalent combination of education and experience will also be considered.
- Basic certifications (Preferred) - A+.
- Experience with RingCentral a plus.
Preferred location El Paso TX or Las Cruces NM, Remote considered as well. Job Benefits:
- 401(k)
- Dental Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Tuition Reimbursement
- Vision insurance
Benefit Conditions:
- Only full-time employees are eligible.
Company: MVT Services Employement Type: Full-Time Salary: DOE Shift: 8:00 AM - 5:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday Department: Information Technology Benefits: 401(k),Dental Insurance,Health Insurance,Health Savings Account,Life Insurance,Paid Time Off,Tuition Reimbursement,Vision insurance Req ID: 629
About MVT Services
Parent group profile
MVT Holdings
One of the largest locally-owned truckload carriers in the United States.
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