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AP AR Customer Service Representative

Champagne Glass & Door
Waterloo, CAN
Full-time
Junior · 1+ years experience
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

What you’ll do

  • Customer service & lead follow-up — your primary focus
  • Answer incoming calls, emails, and texts promptly, warmly, and professionally.
  • Talk with customers about their projects and capture the information our team needs.
  • Follow up with web, QR-code, and home show leads and help turn inquiries into booked estimates.
  • Communicate with customers through Jobber using their preferred method of contact.
  • Welcome showroom visitors and connect them with the right team member.
  • Coordinate warranty and service requests.
  • Keep customers informed about appointments, confirmations, and timelines.
  • Follow up consistently so good leads don’t disappear.
  • AP/AR support
  • You’ll also provide accurate, organized data-entry support for accounts payable and receivable, including:
  • Monitoring the company inbox for supplier invoices.
  • Logging and uploading invoices into Dext.
  • Preparing the bi-weekly list of payables for approval.
  • Maintaining accurate vendor records.
  • Tracking outstanding customer invoices and following up on overdue accounts.
  • Recording customer payments in the system.
  • Updating customer account information.
  • Preparing basic AR status reports.
  • Answering routine billing questions and escalating financial issues when needed.
  • Office & systems support
  • Keep customer and job records accurate in Jobber.
  • Support general office correspondence and filing.
  • Learn and follow established Jobber and Dext processes.
  • Notice when something isn’t working well and flag opportunities to improve it.
  • What we’re looking for
  • You’ll likely do well in this role if you have:
  • At least 1 year of customer service experience.
  • Confidence speaking with customers on the phone.
  • Strong written communication skills.
  • Good attention to detail and data-entry accuracy.
  • Comfort learning new software and systems.
  • Strong organizational skills and the ability to manage multiple incoming requests.
  • A reliable, punctual, team-oriented approach.
  • The persistence to follow up rather than waiting for someone else to do it.
  • The judgment to ask questions when something doesn’t look right.
  • Experience in construction, trades, or a similar environment is an asset, but accounting experience or a degree is not required.
  • The person we’re hoping to meet
  • You’re the kind of person who can have a great conversation with a customer at 10:00 a.m., enter an invoice accurately at 10:15, chase down a lead at 10:30, and still know exactly what needs to happen next.
  • You’re friendly without being passive. You’re organized without needing everything to be perfect. You’re comfortable picking up the phone, asking questions, and following something through to completion.
  • Most importantly, you care about the experience people have when they interact with the company.
  • A role with room to grow
  • This position starts with a strong customer-service focus alongside AP/AR data-entry support. As you become confident with our systems and processes, there is an opportunity to take on greater ownership of AP/AR responsibilities.
  • What to expect
  • This is an in-office position, five days a week. The environment is fast-paced, with a steady flow of calls, emails, texts, customers, and administrative work. Standard business hours apply, with occasional flexibility required for home shows or other events.

Qualifications

  • At least 1 year of customer service experience.
  • Confidence speaking with customers on the phone.
  • Strong written communication skills.
  • Good attention to detail and data-entry accuracy.
  • Comfort learning new software and systems.
  • Strong organizational skills and the ability to manage multiple incoming requests.
  • A reliable, punctual, team-oriented approach.
  • The persistence to follow up rather than waiting for someone else to do it.
  • The judgment to ask questions when something doesn’t look right.
  • Experience in construction, trades, or a similar environment is an asset, but accounting experience or a degree is not required.
  • The person we’re hoping to meet
  • You’re the kind of person who can have a great conversation with a customer at 10:00 a.m., enter an invoice accurately at 10:15, chase down a lead at 10:30, and still know exactly what needs to happen next.
  • You’re friendly without being passive. You’re organized without needing everything to be perfect. You’re comfortable picking up the phone, asking questions, and following something through to completion.
  • Most importantly, you care about the experience people have when they interact with the company.
  • A role with room to grow
  • This position starts with a strong customer-service focus alongside AP/AR data-entry support. As you become confident with our systems and processes, there is an opportunity to take on greater ownership of AP/AR responsibilities.
  • What to expect
  • This is an in-office position, five days a week. The environment is fast-paced, with a steady flow of calls, emails, texts, customers, and administrative work. Standard business hours apply, with occasional flexibility required for home shows or other events.

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