AOG Duty Manager

Flexible Work Arrangement: Onsite

Position Summary

Minimum Requirements

• Technical degree (BTS / associate degree / 1-2 years study in a professional / technical area)
• In depth understanding of the aerospace MRO industry, OEMs, and the regulatory framework
• Experience in aircraft project management or a Senior Licensed Aircraft Technician/Engineer
• PC literate with MS packages and preferably SAP
• Very good English language skills (verbally and written)
• Ability to work flexible schedules

Main Responsibilities

• Responds to customer AOG request as per 24/7 roster
• Defines appropriate AOG solution for customer with JBSL AOG team Engineers.
• Assess possibility of aircraft re-location to base maintenance site
• Liaises with Jet Aviation sites or Gulfstream FAST or other third parties to find local solutions if appropriate.
• Preliminary fault evaluation (Initial questions to the customer to obtain first details and to be fed to the mechanic for troubleshooting)
• Check and ensure the request falls within the capabilities of the company
• Perform compliance checks whenever required (new customers/authorities’ approvals A/C compliance)
• Prepare an estimate in terms of timeline and pricing (labor / material / travel)
• Issue downpayments and ensure the cash is collected prior aircraft release
• Responsible to ensure any warranty program is captured by asking the customer at the start of the project and record it in SAP/Salesforce
• Responsible to issue and manage warranty coverage requests / work orders / work authorizations to the respective OEM’s or special program providers
• Manages and updates the aircraft master database in SAP
• SCM responsibilities:
• Check parts availability
• Purchase the part
• Organize shipment
• Coordinate the shipment of the off cores back to the supplier/OEM
• Parts unused process (digital or physical based on supplier)
• Create and manage opportunities and projects in Sales Force
• Liaises with internal stakeholders whenever required to ensure highest level of service
• Provides regular customer feedback during the execution of the project
• Performs AOG project administration
• Ensure written and verbal handover to peer Duty Managers
• Provide billing team with relevant invoicing information
• Communication and coordination with Swiss customs on AOG’s in Switzerland
• Manage technical records // Prepare project packages // Archiving
• Create and manage projects in the ERP tool (SAP)
• Control and approve Margin Sheets as per DoA
• Coordinate hangar space and tooling for AOG’s in projects
• Manage parts AOG’s on weekends and outside business hours for Aftermarket.

Desired Characteristics

• Purchasing experience
• Excellent communications, customer service and people skills
• Strong problem-solving skills
• Results driven and can-do attitude – able to execute with high personal accountability
• Strong initiative and self-direction
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)