Animal Trainer

Position Summary

Duties

• Partner with the Managing Director to understand and execute the company s vision, mission and plan forward
• Total oversight of all departments, working closely with each of the Department Heads to deliver goals and KPIs
• Develop and manage the Company s talent management strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Work closely with managers, advising on matters such as employee performance, coaching, conflict resolution, labor relations, talent management, and company policy matters.
• Entertain, engage and empower team members to reduce turnover and increase retention.
• Motivate and inspire team members to perform at their very best through role modeling, providing feedback, rewarding and recognizing, respecting and frequent communication.
• Oversee the on-the-job training program in order to establish the needs of the business.
• Client satisfaction, customer experience and staff training needs.
• Provide support and guidance to management and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Lead and manage the operations team in its goal of delivering unique and memorable experiences to guests.
• Oversee the implementation and execution of department training programs to achieve the best guest experience.
• Manage the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, professional roles; collaborate with managers to understand skills and competencies required for project / facility openings and do pay analysis.
• Analyze trends in compensation and benefits; research and propose competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Development of Budgets and financial planning for the company and its projects.
• Conduct team member performance appraisals in a timely, fair and constructive manner in order to promote personal and career growth.
• Create learning and development programs and initiatives that provide internal development opportunities for employees.
• Introduction of new ideas and operating strategies to take the company to the next level.
• Develop and implement Employee Guest Relations training program.
• Guide and lead internal employee communications to ensure an informed and engaged workforce.
• Oversee employee disciplinary meetings, terminations, and investigations.
• Maintain compliance with local employment laws and regulations and recommended best practices; reviews policies and practices to maintain compliance.
• Maintain knowledge of trends, best practices, regulatory changes and new technologies in human resources, talent management, and employment law.
• Provide data support through regular operation reports.
• Performs other related duties as assigned.

, Skills & Requirements

• Minimum of bachelor s degree (MBA) or relevant experience.
• Must have experience managing and operating leisure & entertainment attractions (Zoos and Aquariums are advantageous)
• Experience managing large operational multi-cultural teams essential.
• Over ten years in a management role, ideally in the leisure & entertainment related industry.
• Exceptional leadership skills and proven experience.
• Excellent verbal and written communication skills essential.
• Experience managing departmental budgets required.
• Strong listening, presentation and decision-making skills.
• Financial skills for budgeting, financial planning and profitability.
• Commercially minded and the ability to analyze, understand and anticipate guests needs.
• Technically proficient in Microsoft Office products Excel, Outlook, PowerPoint, SharePoint and Word.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.