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Anatomic Path Resolution Representative

Quest Diagnostics
Tampa, USA
Full-time
Mid · 3+ years experience
Onsite
$19.48
Discovered Today
Communication

Full Job Posting

Qualifications

  • Required Work Experience:
  • 3 years experience in AP Support environment
  • Physical and Mental Requirements:
  • The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
  • Ability to stand and work at the bench for long periods of time.
  • Frequent walking and/or standing.
  • May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of which demand significant manual dexterity
  • Knowledge:
  • Functional knowledge of medical terminology
  • PC skills, including working knowledge of MS Office
  • Strong Data Entry skills
  • Excellent clerical, organizational, phone and communication skills
  • Strong problems solving skills
  • Education
  • High School Diploma or Equivalent (Required)
  • "

Skills:

  • PC skills, including working knowledge of MS Office
  • Strong Data Entry skills
  • Excellent clerical, organizational, phone and communication skills
  • Strong problems solving skills
  • Education
  • High School Diploma or Equivalent (Required)

Responsibilities

  • Communicate with and educate clients in order to expedite patient results
  • Resolve problematic Histology and Cytology cases
  • Pull and monitor worklists and pending lists
  • Locate missing patient samples
  • Enter TIQ problems into the LIS
  • Provide priority handling of patient samples with limited stability and problems impacting their processing
  • Research, investigate and resolve incoming client faxes/phone calls
  • Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
  • Resolve and process “Name Mismatches” and provide proper notification to clients along with follow-up documentation for reporting purposes
  • Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels. This will require the ability to research test ordering information
  • Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution
  • Other duties as assigned

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