Analyst, UKG Workforce Management

Position summary

Business analysis and documentation

• Document current workforce management practices, workflows, exceptions, and business rules; support future-state requirements gathering.
• Assist leads in translating collective agreement requirements into functional requirements and system logic.
• Maintain documentation on schedules, timekeeping, leave and absence processes, and accrual tracking; keep it version-controlled.
• Collect and validate workforce management data, identify inconsistencies, and coordinate resolution with operational partners.

Configuration and testing

• Support configuration preparation, documentation review, and design decision logging; validate workflows against policies and rules.
• Map current processes to UKG future-state workflows and identify standardization opportunities.
• Develop test scripts and scenarios; execute system, user acceptance, and regression testing, document outcomes, track defects, and validate fixes.
• Support payroll parallel testing by verifying time-to-pay outputs and documenting discrepancies.

Training and change support

• Create user guides, reference materials, training content, and process documentation.
• Provide hands-on support during pilot rollouts, go-lives, and stabilization periods; communicate workflow changes to operational teams.
• Build collaborative relationships with schedulers, timekeepers, and leaders to support adoption and consistency.

Qualifications

• Undergraduate degree in Health Administration, Business, Information Systems, Human Resources, or a related field is required.
• 1–3 years of experience in scheduling, timekeeping, payroll support, workforce management, business analysis, or related operational roles.
• Experience documenting workflows, mapping processes, and gathering functional requirements; strong analytical skills and attention to detail.
• Experience participating in systems testing, including executing test scripts and tracking defects; strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced project environment and adapt to shifting priorities.
• Leave/absence or accrual experience, WFM system familiarity, UKG Pro WFM experience, and collective agreement knowledge are described as assets or preferred.
• The qualifications also list experience in a unionized healthcare environment, large-scale system implementation projects, and workforce optimization methods.

Compensation

• Salary range is CAD 68,932–90,000 annually.

Schedule and employment

• Permanent full-time position, 37.5 hours per week, Monday to Friday.

Work location

• Site listed as Princess Margaret Cancer Centre; the description also mentions a flexible work environment but does not specify a remote or hybrid policy.