Analyst - Systems and Training

Role overview

Responsibilities

• Respond to data requests, improve data processes, analyze trends, report findings, and ensure data accuracy.
• Research, write, edit, and organize user-friendly process documentation and standard operating procedures with subject-matter experts.
• Manage LMS training materials, assign training to Operations, and keep materials current.
• Plan training and assist with weekly and monthly sessions; evaluate effectiveness through assessments and feedback.
• Track training attendance, maintain records, and report results to the supervisor.
• Support Customer Service and Operations projects, including data cleanup and integrity.

Requirements

• Strong Microsoft Office skills, including Excel, Word, PowerPoint, and Access, and Google Apps.
• Skilled with AI products; familiarity with transportation EDI and LMS products; experience with TMS; knowledge of JavaScript.
• 2–4 years of relevant experience.
• A BA, BS, or higher in Business, Technical Writing, or a related field is preferred; transportation or logistics experience is a plus.
• Able to meet deadlines, communicate issues, work effectively with a team, and complete daily tasks without supervision.
• Critical thinking, strong communication, confidentiality, and professional ethics.

Work arrangement and schedule

• Full-time role with a Monday–Friday normal business week.
• Hybrid flexibility: one remote day and four days on-site at the Tampa office.
• Full on-site attendance is required during training weeks.
• Travel requirement is 10%.

Benefits

• Benefits include medical, dental and vision, life and disability coverage, flexible spending and health savings accounts, digital health services, employee assistance, retirement savings and match, stock purchase eligibility, and additional voluntary benefits.

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