Analyst ServiceNow Implementation and Support

About the Role

Roles and Responsibilities

• We are looking for a ServiceNow Analyst who can work on day to day operational activities collaborating with multiple stakeholders.
• Key Responsibilities

Job Requirements:

• Required Skills & Qualifications
• Development & Configuration
• Design and develop custom ServiceNow solutions using:
• Business Rules, Script Includes, Client Scripts
• UI Policies, UI Actions, Catalog Client Scripts
• Build and maintain scoped applications using App Engine.
• Develop advanced workflows using Flow Designer and Integration Hub.
• Create and enhance Service Portal / Workspaces (UI Builder) components.
• Integrations
• Design and implement integrations using:
• REST / SOAP APIs
• MID Server
• Integration Hub spokes
• Integrate ServiceNow with IAM (Azure AD / LDAP / SSO) and third-party systems.
• Handle inbound/outbound integrations, data transforms, and error handling.
• CMDB & Data Model
• Implement and maintain CMDB aligned with CSDM standards.
• Develop Discovery, Service Mapping, and data normalization logic.
• Ensure data quality through Identification & Reconciliation Engine (IRE).
• Platform Best Practices & Performance
• Follow OOTB-first and upgrade-safe development principles.
• Optimize scripts for performance, scalability, and maintainability.
• Troubleshoot complex issues across server-side and client-side code.
• Support upgrades, hotfix testing, and regression validation.
• Technical Skills
• Strong hands-on experience with ServiceNow platform architecture
• Expertise in:
• ITSM, ITOM, ITAM, CMDB (CSDM), IRM
• Flow Designer, Integration Hub
• Scoped applications & App Engine
• UI Builder / Workspace architecture
• Solid understanding of:
• MID Server architecture
• Security (ACLs, roles, data protection)
• Experience
• 3-6 years in IT, with 2+ years on ServiceNow
• undefinedPreferred (Nice-to-Have)ServiceNow Certified System Administrator (CSA) – RequiredServiceNow Certified Application Developer (CAD) – Strongly preferred
• Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.

Preferred Qualifications

• undefinedPreferred (Nice-to-Have)ServiceNow Certified System Administrator (CSA) – RequiredServiceNow Certified Application Developer (CAD) – Strongly preferred