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Analyst Senior, Product Technical Support

Fis
USA
Full-time
Senior · 5+ years experience
Hybrid
Discovered 3 days ago
Communication

Full Job Posting

Key responsibilities:

  • Handling customer inquiries and resolving support issues such as:
  • Teller Processing & Financial transactions
  • Operational controls
  • Operational compliance
  • Balancing
  • Provide expert, in-depth product support to the customer.
  • Recreating client issues in FIS test environments to provide the best solution to the reported problem.
  • Anticipate next steps in what the client is trying to accomplish by asking probing questions.
  • Troubleshoot problems with software applications and recommend corrective action.
  • Document customer information and recurring issues to support product quality programs and product development.
  • What you bring:
  • 5+ years - experience
  • The ability to work independently and be a self-starter
  • Excellent communication skills (written and verbal)
  • Strong problem-solving, and research skills. Ability to anticipate next steps.
  • Strong analytical skills; Resourceful in researching and testing – ability to go beyond what is found in the manual.
  • Client-focused. Always put yourself in the shoes of the client to understand how a situation is impacting them.
  • Strong relationship building skills – both with the clients we serve and internal FIS groups in order to achieve our goal of providing excellent service to our clients.
  • Experience with the HORIZON core banking system (preferred but not required)
  • At FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next.
  • Here’s what else we offer:
  • · Opportunities to make an impact in fintech
  • · Internal career growth opportunities
  • · Personal and professional learning
  • · Inclusive, diverse work environment
  • · Resources to give back to your community

Qualifications

  • 5+ years - experience
  • The ability to work independently and be a self-starter
  • Excellent communication skills (written and verbal)
  • Strong problem-solving, and research skills. Ability to anticipate next steps.
  • Strong analytical skills; Resourceful in researching and testing – ability to go beyond what is found in the manual.
  • Client-focused. Always put yourself in the shoes of the client to understand how a situation is impacting them.
  • Strong relationship building skills – both with the clients we serve and internal FIS groups in order to achieve our goal of providing excellent service to our clients.
  • At FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next.
  • · Opportunities to make an impact in fintech
  • · Internal career growth opportunities
  • · Personal and professional learning
  • · Inclusive, diverse work environment
  • · Resources to give back to your community

Preferred Qualifications

  • Experience with the HORIZON core banking system (preferred but not required)

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