Analyst, Retail E-Commerce, Tim Hortons, Canada

Role overview

Key responsibilities

• Maintain product listings, descriptions, imagery, pricing, and promotions on Shopify; check website accuracy and functionality.
• Coordinate product launches and campaigns, aligning information, samples, creative assets, and timelines; track deliverables and flag delays.
• Monitor product availability, stockouts, and fulfillment issues; coordinate resolution with planning, supply chain, and partners.
• Track sales, product performance, and key e-commerce metrics; maintain dashboards and identify trends and opportunities.
• Organize digital assets and photography, and support sample coordination, photoshoot preparation, and creative projects.
• Coordinate operational priorities and partners, and help streamline workflows and improve the online customer experience.

Required qualifications

• Approximately 1–3 years of experience in e-commerce, digital operations, or a related analytical or coordination role, with exposure to digital workflows.
• Strong Excel skills, including formulas and pivot tables, and accurate data organization, analysis, and interpretation.
• Strong organization, attention to detail, deadline management, and follow-through.
• Clear communication and collaborative problem-solving skills; comfort learning digital tools and systems.
• Post-secondary education in Business, Marketing, Analytics, or a related field, or equivalent practical experience.

Preferred qualifications

• Hands-on experience with Shopify or another e-commerce platform is preferred.
• Familiarity with e-commerce metrics, web analytics, or reporting tools such as Google Analytics is preferred.
• Exposure to CRM and email marketing platforms such as Klaviyo is preferred.
• Product sample, photoshoot, or digital asset library coordination experience is preferred.
• Retail, consumer products, or direct-to-consumer e-commerce experience is preferred.