{bc}
Apply
oracle

Analyst, Resolute Billing I - Epic

Quest Diagnostics
Schaumburg, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • Required:
  • 2+ years of experience in healthcare IT, billing, or revenue operations.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication abilities.
  • Strong understanding of charge capture, claim generation, and payment posting processes.
  • Ability to troubleshoot system issues and communicate solutions effectively.
  • Excellent attention to detail, analytical thinking, and task management skills.
  • Epic Resolute Professional Billing Certification
  • Completion of Epic and Quest-specific billing system orientation and training
  • Bachelor’s degree in Information Systems, Healthcare Administration, Business, or the equivalent work experience.
  • English Required.
  • Preferred:
  • Experience working within a large healthcare or reference laboratory billing environment.
  • Familiarity with Epic SBO, Claims, or Charge Router modules.
  • Knowledge of payer billing rules, denials, and reimbursement workflows.
  • Experience collaborating with clearinghouses or external billing partners.
  • Education
  • Bachelor’s Degree Bachelor’s degree in Information Systems, Healthcare Administration, Business, or the equivalent work experience. (Required)
  • Languages
  • Work Requirements
  • Travel Required

Responsibilities

  • Configure and maintain assigned Epic PB components including charge router rules, billing work queues, claims edits, and remittance processing.
  • Perform configuration tasks accurately and independently under established standards and timelines.
  • Translate operational requirements into technical build changes that improve billing efficiency and compliance.
  • Maintain precise documentation of all configuration work, test outcomes, and migrations.
  • Support configuration updates required for payer rule changes or workflow improvements.
  • Investigate and resolve issues affecting charge capture, claim generation, and payment posting.
  • Use Epic tools such as error workqueues, Chronicles, and reporting to identify root causes.
  • Collaborate with other PB analysts, integration teams, and revenue cycle staff to resolve cross-functional issues.
  • Monitor and manage assigned error work queues to maintain billing throughput and accuracy.
  • Create and execute test scripts for system enhancements, upgrades, and maintenance builds.
  • Perform integrated and regression testing to validate end-to-end workflows.
  • Confirm test results align with operational expectations and compliance standards.
  • Participate in go-live readiness, production validation, and post-implementation review activities.
  • Partner with Revenue Cycle Operations, Finance, and IT integration teams to ensure Epic PB supports Quest’s business and compliance objectives.
  • Communicate system changes, issues, and resolutions clearly to stakeholders.
  • Contribute to project meetings, testing cycles, and team discussions with accurate, timely input.
  • Assist in maintaining consistent build and documentation standards across the PB team.
  • Identify recurring issues or process gaps and recommend improvements to configuration or workflow.
  • Participate in initiatives that enhance billing accuracy, automation, and user satisfaction.
  • Maintain awareness of Epic version updates, payer changes, and Quest internal policies affecting billing workflows.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Quest Diagnostics

Phlebotomist II Territory

Doral, USA

Discovered TodayFull-time

Physician Account Executive

Sarasota, USA

Discovered TodayFull-time

Phlebotomist II

Saint Peters, USA

Discovered TodayFull-time

Phlebotomist I

Madera, USA

Discovered TodayFull-time

Phlebotomist II

Canton, USA

Discovered TodayFull-time

Phlebotomist II Territory

Voorhees, USA

Discovered TodayFull-time

Phlebotomist I

New Britain, USA

Discovered TodayPart-time

Phlebotomist I Part-Time

Philadelphia, USA

Discovered TodayPart-time