Analyst/Quality Assurance-Consumer Sales

About This Role

Job Description The Quality Assurance Consumer Sales Quality Analyst is responsible for ensuring that consumer sales operations meet established quality standards.

Responsibilities QUALITY ASSURANCE

• Monitoring and scrutinizing retail transactions to identify any errors, discrepancies, or fraudulent activities. This includes conducting regular audits of transaction records.
• Ensuring that all consumer sales processes comply with legal and regulatory requirements.
• Monitoring and analyzing consumer sales data to identify areas for improvement.
• Contributes to the enhancement of service quality and acts as a facilitator and coordinator in implementing the quality enhancement initiatives.
• Conducting audits and reviews of consumer sales processes to identify areas of improvement.
• Support internal and external stakeholders in any QA-related or audit requirements.
• Providing regular reports to senior management on the quality performance of consumer sales transactions.
• Coordinates monitors and reports the development and implementation of quality improvement plan, programs and procedures.
• Reports inconsistencies and/or possible loopholes in processes and policies as a fraud mitigation measures.
• Undergoing regular training to stay updated on the latest QA techniques, retail operations, and compliance regulations.

Qualifications A bachelor’s in computer science, Computer Communication or Business or IT-related fields

Retail and telco experience, QA background, analytical skills, written/verbal communication, interpersonal skills, investigative/problem solving, collaboration and understanding, prioritization and time management, analyze results