Analyst
Role Overview
Customer insight analyst in the Nectar Partnerships business area, delivering analytical value across a loyalty coalition and its partners in multiple industries.
The Data & Analytics team uses data and advanced analytics to support decisions across forecasting, optimisation, experimentation, personalisation and machine learning.
The role is based at the London Store Support Centre and at home.
Key Skills for This Role
Full Job Posting
Role overview
Customer insight analyst in the Nectar Partnerships business area, delivering analytical value across a loyalty coalition and its partners in multiple industries.
The Data & Analytics team uses data and advanced analytics to support decisions across forecasting, optimisation, experimentation, personalisation and machine learning.
The role is based at the London Store Support Centre and at home.
Responsibilities
- Collaborate with teams and clients to define analytical approaches, discuss options, assess caveats and timelines, and conduct analysis.
- Own complex analytical projects end to end, support junior colleagues and deliver work on time and to a high standard.
- Generate actionable insights, improve processes, experiment with data sources and methodologies, and build stakeholder relationships.
- Communicate analytical findings to non-technical audiences through clear documents and presentations.
Requirements
- At least three years of data analysis experience, preferably with a customer focus.
- Advanced SQL and Excel capability; previous experience with BI tools such as Tableau.
- Strong analytical thinking, communication, interpersonal and teamwork skills.
- R experience is ideal; Snowflake experience is advantageous.
- Experience building propensity models and/or customer segmentations is advantageous.
Benefits
- Benefits include colleague discounts, pension, life cover and possible performance-related bonus subject to eligibility and business performance.
- Other benefits include annual leave, options to buy additional holiday, season ticket loans, cycle-to-work scheme, health cash plans, discounts and an employee assistance programme.
- Family leave provisions include up to 26 weeks' pay for maternity or adoption leave and up to four weeks' pay for paternity leave, subject to applicable terms.
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