Analyst Information Technology - (VMware , Azure/AWS, OCP)

Role Details

Key Responsibilities

• · Administer VMware vSphere environments, including vCenter, ESXi hosts, clusters, datastores and virtual machines.
• · Perform daily infrastructure health checks, monitor performance and capacity, and resolve alerts and tickets in ServiceNow.
• · Handle VM lifecycle tasks: provisioning, cloning, templates, snapshots, migrations, resource changes and decommissioning.
• · Troubleshoot common issues across ESXi hosts, HA/DRS clusters, vSphere networking (vSwitch/vDS, VLANs) and storage (SAN/NAS).
• · Carry out ESXi and vCenter patching, upgrades, firmware updates and certificate renewals under senior guidance.
• · Support Windows and Linux server administration, including builds, patching and basic performance troubleshooting.
• · Write and maintain PowerCLI/PowerShell scripts to automate routine tasks such as health checks, inventory and reporting.
• · Support vulnerability remediation and compliance activities for the virtual infrastructure.
• · Support Cisco UCS / Intersight hardware operations and lifecycle activities.
• · Create and update documentation, including SOPs, runbooks and knowledge base articles.
• · Participate in the on-call rotation and occasional after-hours maintenance windows.
• · Collaborate with storage, networking, security and application teams to deliver reliable services to end users.

Required Skills

• · Hands-on experience with VMware vSphere (vCenter, ESXi, HA, DRS and vMotion).
• · PowerCLI and/or PowerShell scripting for automation and reporting.
• · Windows Server and Linux (RHEL or similar) administration.
• · Understanding of networking fundamentals (VLANs, Layer 2/3, server NIC configuration).
• · Understanding of storage fundamentals (SAN, NAS, RAID, datastores).
• · Experience with ServiceNow or a similar ITSM tool, and working knowledge of ITIL incident, change and problem processes.

Preferred Skills

• · VMware Aria Automation (vRA) and VMware Aria Operations (vROps).
• · Cisco UCS Manager and Cisco Intersight.
• · Exposure to configuration management or IaC tools such as Ansible or Terraform.
• · Exposure to public cloud (AWS or Azure) or container platforms (Kubernetes / OpenShift).
• · Backup and disaster recovery concepts for virtual environments.

Qualifications

• · Bachelor’s degree in Computer Science, Information Technology or a related field, or equivalent work experience.
• · 3–5 years of experience administering virtualized and Windows/Linux server environments.
• · Certifications such as VMware VCP-DCV or ITIL Foundation are an advantage.
• 3–5 years (approximately 4 years) in infrastructure or systems administration.
• · Department: IT Infrastructure Operations.
• · Reports To: Infrastructure Operations Manager.
• · Employment Type: Full-time.
• Key Responsibilities
• · Administer VMware vSphere environments, including vCenter, ESXi hosts, clusters, datastores and virtual machines.
• · Perform daily infrastructure health checks, monitor performance and capacity, and resolve alerts and tickets in ServiceNow.
• · Handle VM lifecycle tasks: provisioning, cloning, templates, snapshots, migrations, resource changes and decommissioning.
• · Troubleshoot common issues across ESXi hosts, HA/DRS clusters, vSphere networking (vSwitch/vDS, VLANs) and storage (SAN/NAS).
• · Carry out ESXi and vCenter patching, upgrades, firmware updates and certificate renewals under senior guidance.
• · Support Windows and Linux server administration, including builds, patching and basic performance troubleshooting.
• · Write and maintain PowerCLI/PowerShell scripts to automate routine tasks such as health checks, inventory and reporting.
• · Support vulnerability remediation and compliance activities for the virtual infrastructure.
• · Support Cisco UCS / Intersight hardware operations and lifecycle activities.
• · Create and update documentation, including SOPs, runbooks and knowledge base articles.
• · Participate in the on-call rotation and occasional after-hours maintenance windows.
• · Collaborate with storage, networking, security and application teams to deliver reliable services to end users.
• · Hands-on experience with VMware vSphere (vCenter, ESXi, HA, DRS and vMotion).
• · PowerCLI and/or PowerShell scripting for automation and reporting.
• · Windows Server and Linux (RHEL or similar) administration.
• · Understanding of networking fundamentals (VLANs, Layer 2/3, server NIC configuration).
• · Understanding of storage fundamentals (SAN, NAS, RAID, datastores).
• · Experience with ServiceNow or a similar ITSM tool, and working knowledge of ITIL incident, change and problem processes.
• Soft Skills
• · Strong troubleshooting and analytical skills.
• · Clear written and verbal communication, including good documentation habits.
• · Ownership and accountability for assigned systems and tasks.
• · Ability to work independently and as part of a team.
• · Willingness to learn new tools and technologies.
• Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
• If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
• We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

Soft Skills