oracle
Analyst, HR Technology - UKG
Signature Aviation
Orlando, USA
Full-time
Hybrid
Discovered 3 weeks ago
exceljiraservicenow
Key Skills for This Role
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Full Job Posting
Qualifications
- Minimum Education and/or Experience:
- Bachelor's degree (B.A.) from a four-year college or university in a related field or equivalent combination of education and experience.
- Two or more (2+) years of related experience
- HR system configuration, interface, and reporting/analytics experience.
- Project management experience.
- Experience using Jira, ServiceNow HRSD and other similar project management and ticketing tools preferred.
- Advanced Excel skills preferred.
- Additional knowledge and skills:
- Technical working knowledge of HRIS systems software, protocols, and standards, specifically UKG, Workday or similar platforms.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to understand HR business processes and identify how technology can support and optimize them.
- Skilled at documenting processes, procedures, requirements, test cases, and outcomes clearly and consistently.
- Excellent written and verbal communication skills, with strong interpersonal and consultative ability.
- Curiosity to research and stay current on emerging HR technology, industry trends and new UKG features and capabilities.
- Ability to prioritize and execute effectively in a fast-paced, high-pressure environment.
- Comfortable working in a collaborative, team-oriented setting.
- Flexibility to work non-standard hours and travel as needed; QA testing may occasionally require evening, weekend, or holiday availability.
- Performs other duties as assigned.
- Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status.
Responsibilities
- Essential Duties and Responsibilities:
- Lead and support configuration, maintenance, and enhancement of UKG Pro Workforce Management modules with focus on Leave of Absence, Timekeeping and Attendance modules.
- Build, maintain, and validate UKG dataviews, reports, dashboards, and operational extracts related to absence, attendance, and workforce management.
- Partner with Leave Administration, Payroll, Benefits, Operations, and IT to gather requirements and assess upstream and downstream impacts of configuration changes.
- Support regression testing, user acceptance testing, defect tracking, and release readiness to ensure smooth, reliable system changes.
- Troubleshoot and resolve end-user tickets related to absence, attendance, accruals, timekeeping, and related UKG functionality.
- Maintain administrative procedures, job aids, test scripts, and support documentation for UKG absence and attendance processes.
- Monitor recurring issues and analyze process gaps and configuration trends to identify opportunities for improvement.
- Recommend configuration, process, or documentation changes to improve efficiency and reduce ticket volume.
- Contribute to broader UKG roadmap initiatives and cross-functional projects as needed.
About Signature Aviation
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