Analyst Functional Support

Role overview

Responsibilities

• Support Maximo incidents and requests across work orders, assets, inspections, inventory, labor and financial integrations.
• Investigate defects and coordinate resolutions across business, TIS and integration teams.
• Make approved configuration changes and controlled data updates; maintain data integrity across connected systems.
• Support integrations with Finance, Oracle, GIS, CC&B and reporting platforms; validate transactions and resolve exceptions.
• Lead or contribute to readiness and user acceptance testing for enhancements, fixes and releases.
• Train users and prepare process documentation, job aids and knowledge-transfer materials.
• Identify process improvements and support other business applications, including LDF, ESRI GIS, Salesforce and Arcos.

Candidate qualifications

• Functional knowledge of Maximo or a comparable Enterprise Asset Management platform, including work management, asset, inventory and inspection processes.
• Experience troubleshooting incidents, analyzing defects and supporting system testing and end-to-end workflows.
• Understanding of functional configuration, data stewardship and accurate system information.
• Ability to collaborate across functions, communicate clearly and coach users.
• Strong analytical, organizational and continuous improvement skills; able to manage competing priorities.

Working conditions

• Office-based work involving regular use of computers and enterprise applications.
• Participation in an on-call support rotation for unplanned outages affecting Maximo-supported operations.
• Occasional field visits and stakeholder working sessions may be required.
• Work may involve time-sensitive incidents, production issues and post-implementation stabilization.
• Functional access to Maximo, ServiceNow or an equivalent service-management platform, reporting tools, SharePoint and test environments is required.

Compensation

• Base salary is $30–$34 USD per hour for US locations, based on experience, skills and internal equity.

Physical and mental requirements