Analyst, Fraud Controls

Role overview

Responsibilities

• Identify and investigate transaction activity to determine possible fraud or unusual activity, then take action to mitigate losses.
• Review customer profiles, transactions, banking history, and cheque images to protect clients and minimize losses.
• Compile data, investigate alerts and referrals, recommend and take action, and document investigation decisions and outcomes in databases.
• Communicate with clients, branches, and stakeholders by telephone about suspected fraudulent activity.
• Work with Client Account Management teams and other partners to gather information, resolve investigations, and share best practices.
• Maintain high customer service when dealing with internal and external clients.

Requirements

• Experience in fraud prevention, loss prevention, or an investigative role.
• Working knowledge of PRM, TSYS, AS400 Image, Cardinal Commerce, and COINS/ECIF.
• Strong analytical and decision-making skills, attention to detail, and critical thinking.
• Ability to investigate complex problems and communicate detailed information effectively.

Workplace and availability

• Hybrid arrangement with one to three days per week on-site and the other days remote.
• Available to work Monday to Sunday between 7 a.m. and 12 a.m. Eastern Time.
• Agent@Home work requires an independent, secure workspace with a door that closes.
• A wired internet connection must provide at least 15 Mbps download and 10 Mbps upload; satellite internet is prohibited.
• Employees must be able to attend their primary work location within two hours' notice for business purposes.

Benefits

• CIBC lists competitive salary, incentive pay, banking benefits, benefits program, defined benefit pension plan, employee share purchase plan, vacation, wellbeing support, recognition, and a paid Purpose Day, subject to applicable plan terms.