Analyst – Customer Service Operations

Role overview

Main responsibilities

• Create and improve operational reports, dashboards, and performance metrics; translate stakeholder requirements into reporting and data solutions.
• Maintain data accuracy, quality, and completeness; investigate discrepancies, trends, anomalies, and opportunities.
• Present analysis and recommendations, and identify process improvements to increase efficiency, quality, and customer outcomes.
• Support automation, data cleansing, master-data management, and data migration, including S/4HANA migration.
• Investigate data and system issues during testing and implementation and collaborate on cross-functional improvement projects.

Required qualifications

• Have 3–5 years of experience in Customer Care, Customer Service, or a similar operational environment, ideally in healthcare.
• Have commercial acumen and relevant professional experience, or a degree in Business Management, Data Analytics, Computer Science, Business Administration, or a related field.
• Have strong analytical skills and proven experience in process analysis, reporting, and data-based problem-solving.
• Have strong verbal and written communication skills, a customer-oriented collaborative mindset, and the ability to manage priorities.
• Be proficient in MS Office, SAP R/3 and S/4HANA, Power BI, Python, SQL, Power Automate, and related data and automation technologies.

Preferred qualifications

• System-migration experience is a strong plus.
• Experience in funding, accounts, or customer-support operations in medical-device, healthcare, or another regulated industry is preferred.
• Knowledge of diabetes therapies or medical devices and understanding of the UK healthcare system, including NHS funding pathways, are preferred.

Expected results

Benefits

• MiniMed states that it offers a competitive salary and flexible benefits package.