Analyst - Customer Performance Analytics

Role summary

Location and workplace

• The description specifies an on-site role in Plano, Texas.

Analysis and strategy

• Analyze customer experience data using analytics tools and coding languages such as SQL, SAS, and Python.
• Create visualizations and communicate customer insights clearly across the organization.
• Develop recommendations based on customer performance data and surface emerging trends, risks, and opportunities.
• Partner with Growth teams, business unit leaders, and Marketing leaders to align analytics with business priorities.

Reporting and operational excellence

• Support recurring full-funnel reporting, automated dashboards, and self-service analytics using tools such as Power BI or Sigma, SQL, and Snowflake.
• Contribute to consistent analytical methods, data quality, documentation, validation, prioritization, and project management.

Data sources and tools

• Relevant data includes customer journey, customer transaction, digital clickstream, CRM, and enterprise customer datasets.
• The role uses SQL, SAS, Python, Power BI or Sigma, and Snowflake.

Requirements

• Use analytics tools and coding languages such as SQL, SAS, and Python to execute customer analysis.
• Develop clear business recommendations from complex customer data and communicate insights to stakeholders and leadership.
• Apply data quality, analytical methodology, validation, and documentation practices.