Analyst, Client Management

Job Summary

Analyst, Client Management

Key Responsibilities

• Prepare and manage daily, fortnightly, and monthly reports to support senior management decision-making and operational oversight.
• Collaborate effectively with second line functions, including Financial Crime Compliance Assurance teams, to manage reviews, address queries, and escalate issues as appropriate.
• Execute custodial functions in alignment with Group Standards, including processing security documentation lodgements and withdrawals within the Collateral Management System (CMS).
• Ensure security documentation is stored securely in fireproof vaults, with digital backups maintained appropriately on shared drives.
• Prepare, submit, and monitor regulatory reports related to client management and credit risk activities.
• Oversee archival management in coordination with the bank’s approved vendors, ensuring compliance with document retention policies.
• Provide comprehensive orientation and ongoing guidance to new team members, fostering effective assimilation of bank policies, procedures, and culture.
• Collaborate with the team to develop personalized learning plans aimed at building competencies critical to client management excellence, and successfully meet developmental milestones.

Skills And Experience

• Proficiency in managing security documentation, credit fulfilment activities, and operating within collateral management systems.
• Capability in preparing detailed reports for regulatory and audit purposes while maintaining integrity and timeliness.
• Ability to manage key control self-assessments (KCSA) and control standard tests (CST) with efficient follow-ups on exceptions and rework.
• Strong organisational skills to track security documentation and manage vault key responsibilities in adherence to group policies.
• Proven aptitude in using MS Office applications including Excel, Word, and PowerPoint for reporting and documentation purposes.
• Excellent communication skills with the ability to present and write clearly in English and Arabic.
• Comfortable working under tight deadlines, demonstrating resilience, accuracy, and a proactive approach in a dynamic environment.

Qualifications

• University graduate with relevant academic credentials.
• A collaborative team player with strong interpersonal skills, fostering effective working relationships across teams and functions..
• Strong written and verbal communication skills in English and Arabic, able to articulate complex concepts clearly.
• Proficient in MS Office applications and comfortable adopting new digital tools and platforms.

About Standard Chartered

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

• In line with our Fair Pay Charter,
• we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.