Analysis Lead

Lead business analysis across complex digital change initiatives, with a strong focus on mobile app, online portal and adviser-facing journeys.

Work with stakeholders and delivery teams to understand customer, colleague and business needs, translating these into clear requirements, user stories, acceptance criteria and supporting analysis outputs.

Facilitate workshops and collaborative sessions to explore opportunities, define scope, agree priorities and support informed decision-making.

Analyse customer journeys, processes, data and platform interactions to identify opportunities for improvement, automation and better digital outcomes.

Collaborate with UX, Product, Engineering, Architecture, Testing, Risk and Operations colleagues to shape practical solutions that are simple, secure, scalable and aligned to customer and business needs.

Support the development and adoption of innovative customer-centric digital solutions, including automation and AI-enabled capabilities, where these help improve mobile and online experiences, operational efficiency and business value.

Provide direction and guidance to other analysts, helping to plan analysis activity, maintain quality standards and ensure outputs are delivered within agreed timescales.

Create high-quality analysis documentation, including scope, business requirements, process maps, customer journeys, options papers, user stories and acceptance criteria.

Experience working as a Senior Business Analyst, Lead Business Analyst or Analysis Lead on complex digital, technology or customer-facing change.

Strong experience of mobile app, online portal, web or digital self-service journeys, ideally within a regulated financial services environment.

Proven ability to lead analysis activity, shape delivery approaches and support other analysts through direction, coaching and constructive challenge.

Confident using a range of business analysis techniques, tools and standards, including workshop facilitation, process modelling, journey mapping, requirements elicitation and backlog refinement.

Able to translate complex business, customer and technical needs into clear, actionable outputs for both technical and non-technical audiences.

Strong stakeholder management and communication skills, with the ability to build effective relationships, influence outcomes and challenge constructively.

A customer-centric mindset, with an understanding of accessibility, usability, data privacy, security and regulatory considerations relevant to digital channels.

A proactive, curious and delivery-focused approach, with the confidence to work across multiple priorities in a fast-paced agile environment.

Awareness of the regulatory and governance considerations relevant to digital solutions within financial services, including Consumer Duty, data privacy, security and accessibility requirements.

If you feel you’d be a great fit for Royal London but don’t meet every requirement, we’d still love to hear from you. Research shows some candidates are less likely to apply unless they meet 100% of the criteria - if you meet most requirements and are keen to learn, we encourage you to apply.

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We’ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

We’re an inclusive employer and welcome applications from people with different backgrounds, experiences and perspectives. We’re committed to creating a workplace where everyone feels valued, supported and able to thrive.