Amer Centre Manager
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Key skills for this role
About the Role
Amer Centre Manager Location: Dubai, UAE Reports To: Deputy Director Position Summary The Amer Centre Manager is responsible for the overall leadership, operational performance, compliance, customer experience, and financial success of the centre.
Key Skills for This Role
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Position Summary
The Amer Centre Manager is responsible for the overall leadership, operational performance, compliance, customer experience, and financial success of the centre.
The role ensures seamless delivery of government services while maintaining the highest standards of efficiency, accuracy, regulatory compliance, and customer satisfaction.
Operations & Service Excellence
- Lead day to day operations to ensure efficient and timely service delivery.
- Monitor service quality, productivity, and customer satisfaction.
- Implement process improvements to enhance operational efficiency and customer experience.
- Ensure adherence to service standards and government regulations.
Compliance & Government Relations
- Ensure full compliance with applicable government policies, procedures, and service guidelines.
- Stay updated on immigration, residency, and related regulatory changes.
- Act as the primary liaison with relevant government authorities and stakeholders.
Team Leadership
- Lead, coach, and develop a high performing team.
- Manage workforce planning, performance management, and employee engagement.
- Foster a culture of accountability, professionalism, and continuous improvement.
Financial & Business Performance
- Drive revenue growth, profitability, and cost optimization.
- Monitor daily collections, financial controls, and operational KPIs.
- Identify opportunities to enhance customer acquisition and business growth.
Customer Experience
- Ensure exceptional customer service and prompt resolution of escalations.
- Monitor customer feedback and implement corrective actions to improve satisfaction levels.
& Experience
- Bachelor's Degree in Business Administration, Management, or a related field.
- 5 to 8 years of experience in operations, customer service, government services, or a similar environment.
- Minimum 3 years in a leadership or managerial role.
- Experience in Amer, Tasheel, government service centres, immigration, or related sectors is preferred.
Key Competencies
- Leadership and Team Management
- Operational Excellence
- Regulatory Compliance
• Customer Service Management
- Financial Acumen
- Problem Solving and Decision Making
- Stakeholder Management
- Communication and Relationship Building
Success Measures
- Customer Satisfaction and Service Quality
- Revenue and Profitability Growth
- Compliance and Audit Results
- Operational Efficiency and Productivity
- Employee Engagement and Retention
Application Question(s)
- Apply ONLY if you have worked on a Managerial Position at Amer Centre in Dubai.
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