AMC Account Manager
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About the Role
Job Title: Account Manager - Client Relationship Job Location: Dubai Silicon Oasis Company Name: GS-IT Job Summary We are seeking a proactive and customer-focused professional to manage AMC client relationships, drive renewals, acquire new business, and identify upselling and cross-selling opportunities.
Key Skills for This Role
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Overview
Job Title : Account Manager - Client Relationship
Job Summary
We are seeking a proactive and customer-focused professional to manage AMC client relationships, drive renewals, acquire new business, and identify upselling and cross-selling opportunities.
The role involves serving as the primary point of contact for clients, ensuring seamless service delivery through coordination with internal teams, maintaining strong customer satisfaction, and achieving assigned sales targets.
The ideal candidate will also manage account documentation, CRM updates, proposals, and client reviews while building long-term business relationships.
Job Responsibilities
- Build and maintain strong relationships with AMC clients to ensure customer satisfaction and long-term retention.
- Act as the main point of contact for client queries, escalations, renewals, service discussions, and account management matters.
- Research and understand client IT needs, business goals, and service expectations to pitch new business and deliver suitable solutions.
- Conduct regular client follow-ups, service feedback meetings, and account reviews to ensure active client engagement.
- Manage AMC renewals through timely follow-up, proper documentation, and successful closure to support client retention.
- Identify upselling and cross-selling opportunities for IT products, AMC services, managed services, and related solutions.
- Acquire new AMC clients and contribute toward achieving assigned sales targets.
- Manage onboarding, billing coordination, and handover of new AMC clients to internal teams.
- Maintain a strong sales pipeline and contribute toward achieving team sales targets.
- Coordinate with technical support, sales, operations, finance, and project teams to ensure smooth service delivery.
- Monitor SLA adherence and follow up on service issues until resolution.
- Prepare and share proposals, quotations, renewal agreements, service reports, and account review documents.
- Maintain accurate and updated records in Zoho CRM, including client meetings, opportunities, renewals, follow-ups, and service feedback.
- Submit daily, weekly, monthly, and quarterly reports on time as required by management.
- Track client satisfaction and take corrective actions to improve the customer experience.
- Ensure all payment terms, approvals, proposals, and client commitments comply with company policies.
- Guide and support the inside sales team handling AMC accounts.
- Stay updated on IT industry trends, managed services, emerging technologies, and customer requirements.
- Participate in required training and professional development activities.
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