Ambassador (Floor Manager)
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Key skills for this role
About the Role
Essential Requirements Proven experience in facilities management, corporate hospitality, or a similar floor/building management role. Strong organizational skills with the ability to manage multiple priorities and meeting bookings simultaneously.
Key Skills for This Role
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Essential Requirements
- Proven experience in facilities management, corporate hospitality, or a similar floor/building management role.
- Strong organizational skills with the ability to manage multiple priorities and meeting bookings simultaneously.
- Excellent interpersonal and communication skills, with a natural ability to build positive relationships with stakeholders at all levels.
- Customer-focused mindset with experience in concierge-level or client-facing service delivery.
- Ability to produce clear, accurate, and timely daily reports FM findings/concerns.
- Proficiency in room booking systems, FM platforms, and Microsoft Office 365.
- High attention to detail with strong awareness of presentation standards and meeting environments.
- Professional presentation and personal grooming standards consistent with a 5-star hotel or luxury corporate environment at all times.
- Well-spoken with excellent verbal communication skills in English — articulate, confident, and professional in all interactions with guests, custodians, and stakeholders.
- Demonstrated ability to adapt communication style and tone to suit senior executives, VIP guests, and diverse audiences.
Professional Standards & Presentation \| MANDATORY
- The following standards are a mandatory selection criterion:
- Appearance & Grooming: Candidates must maintain an immaculate, polished appearance at all times, in line with 5-star hospitality standards. This includes adherence to the company's dress code policy, well-maintained attire, and a professional appearance that reflects the prestige of the corporate environment.
- Verbal Communication: Candidates must demonstrate fluent, clear, and professional spoken English. The ability to articulate clearly, use appropriate business language, and communicate with warmth and confidence is essential — whether welcoming a VIP guest, briefing a meeting custodian, or liaising with senior management.
- Conduct & Etiquette: Candidates are expected to uphold the highest standards of professional etiquette — courteous, composed, and solution-oriented in all circumstances, including under pressure.
- Brand Representation: As a visible representative of the organization on the corporate floor, the Floor Manager must embody and project the company's values and image to all internal and external stakeholders.
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