Amazon Connect Fullstack Developer
Key Skills for This Role
Full Job Posting
Design & Development
Build and enhance Amazon Connect contact flows for calls and chat with Lambda, Lex, and third-party integrations.
Develop backend services in Python or Node.js.
Develop agent/customer interfaces in React (JavaScript).
Integrate with AWS services (Lambda, API Gateway, Lex, DynamoDB, S3, IAM, CloudWatch, CloudFormation, Q in Connect, Kinesis, Secrets Manager, CloudFront).
Contribute to IaC deployments using Terraform and GitLab CI/CD pipelines.
Testing & Quality Engineering
Create and execute manual test cases for Connect flows, APIs, and front-end applications.
Perform integration testing across AWS services, Connect flows, and external systems (e.g., CRM).
Track, document, and resolve issues while collaborating with development and DevOps teams.
Ensure test coverage for security, scalability, and cost efficiency.
Support & Maintenance
Provide L2/L3 support for Amazon Connect flows, APIs, and integrated applications.
Monitor logs, metrics, and alerts (CloudWatch, Kinesis, etc.) to ensure system stability and performance.
Troubleshoot and resolve production issues in collaboration with engineering and operations teams.
Document incidents, fixes, and best practices to improve knowledge sharing and reusability.
Participate in on-call rotations or scheduled support activities as required.
Requirements
- Amazon Connect
- AWS Lambda
- AWS API Gateway
- Amazon Lex
- DynamoDB
- AWS S3
- AWS IAM
- AWS CloudWatch
- AWS CloudFormation
- Q in Connect
- AWS Kinesis
- AWS Secrets Manager
- AWS CloudFront
- Python
- Node.js
- React
- JavaScript
- Manual Testing
- Test Design
- Defect Tracking
- Bachelor's degree in Computer Science, Engineering, or related field.
- 3–6 years of professional experience in software development and testing.
- At least 2+ years of hands-on AWS experience delivering Amazon Connect solutions.
- Strong debugging, problem-solving, and collaboration skills.
- Ability to balance security, cost-effectiveness, and scalability in solution design.
- Experience providing production support or on-call responsibilities preferred
Preferred Skills
- Terraform
- GitLab
- CI/CD Pipelines
- Contact Lens
- Amazon Athena
- Amazon QuickSight
- Salesforce
- CRM Integration
- Postman
- API Testing
Benefits
- Competitive salary
- Strong insurance package
- Extensive learning and development resources
Additional information
Simfluent is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from all qualified candidates regardless of race, gender, age, religion, identity, or experience. We may use AI-assisted tools to support our recruitment process, but all hiring decisions are made by our human team. Join us in creating innovative data solutions that drive business growth.
About Simfluent
Private Canadian IT services provider that builds and operates global capability centers for enterprise clients.
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