Alterations Supervisor, Full Time - Chestnut Hill

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

The Alterations Supervisor will oversee and supervise the alterations process in stores; role modeling high quality tailoring techniques and customer interactions. They drive production, quality control and workflow of high volume garments daily. The Alterations Supervisor will guide the Alterations Team to help the customer look great and feel wonderful about his or her new purchase. Fitting the garment to the customer is the final step in closing the sale, so alterations play a key role in our business. You will be responsible for working on both men's and women's garments.

Essential Functions:

Create an in-store easy seamless and fun experience through greeting and engaging all customers and providing a genuine and friendly interaction

Communicate daily with the workroom team delivering timely feedback to ensure quality standards are met

Maintain an efficient workflow within the workroom to produce customers’ alterations according to promise dates, and timely completion of inventory repairs

Maintain optimum quality of the work that is equal to or better than the original garment construction to be completed in the workroom

Capable of ongoing training and development of the tailors to further enhance and improve their skill levels

Ability to use all alterations equipment (pressers, sewing machines, etc.) appropriately and safely

Qualifications and Competencies:

High School Diploma or equivalent required

3-5 years direct experience

Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers

Resourceful and able to adapt quickly to changing priorities

Resourceful self-starter, works well independently as well as part of a team

Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

Position requires prolonged periods of standing/walking around store or department

May involve reaching, crouching, kneeling, stooping and color vision

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Frequently lift/move up to 25lbs

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.

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