Alarm Operator (Days)

Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work?

Our Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Victoria-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide.

SHIFT AVAILABILITIES:

• Days: Monday - Sunday; 8am - 4pm EST + Weekend availability a must
• Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
• Actively listen to caller to summarize key points of information and enter into computer system
• Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.
• Ability to remain calm and provide direction while responding to an emergency situation.
• Ability to pay attention to detail and be able to follow instructions.
• Exercise mental flexibility and situational awareness within a team-based environment.
• Ability to ‘Think on your feet’ and remain calm under pressure
• Strong verbal and written communication skills.
• Bilingualism (French & English) spoken & written
• Ability to use Microsoft based applications.
• Customer service, Dispatch, Hospitality and Outgoing Call Centre experience
• Salary Range dependent on experience
• Extensive Health, Medical and Dental Benefits + our Wellness program
• RRSP matching contribution
• Free Parking at Office
• Ergonomically designed workstations, including standing desks
• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

We are also offering a number of incentive programs; they include our ‘Referral Program’ (cash reward) and our ‘Spotlight Club’ (gift card).

Hourly Pay Range: $19ph - $22.50ph DOE