Airside Experience Specialist
Full Job Posting
Qualifications
- High School Diploma or General Education Degree (GED).
- Minimum of 18 years of age.
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
- Must be legally authorized to work in the jurisdiction of employment.
- Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel. Ability to pass a color vision test for purposes of inspecting aviation fuel.
- Must possess a valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs.
- Must be able to exercise good judgment and follow directions/directives from supervisor/management.
- Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality.
- Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing.
- Math Skills: Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
- Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars. Must be able to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights.
- Critical Thinking / Reasoning Ability: Ability to carry out multi-step instructions. Ability to deal with standardized situations with only occasional or no variables.
- Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Computer Skills: Ability to use a computer and email, learn necessary company software, and pass computer-based training modules.
- Task Management: Ability to successfully and timely complete Signature’s training programs.
- Responsibilities
- (Other duties may be assigned)
- Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
- Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met. Services include, but are not limited to, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
- Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
- Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.
- Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
- Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience.
- Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo.
- Maintain safe, clean, and secure ramps and operations.
- Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.
- Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
- Follow emergency response procedures during critical events.
- Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.
- Create accurate records pertaining to time worked and activities and services performed.
Responsibilities
- (Other duties may be assigned)
- Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
- Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met. Services include, but are not limited to, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
- Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
- Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.
- Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
- Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience.
- Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo.
- Maintain safe, clean, and secure ramps and operations.
- Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.
- Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
- Follow emergency response procedures during critical events.
- Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.
- Create accurate records pertaining to time worked and activities and services performed.
Preferred Qualifications
- Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training.
About Signature Aviation USA, LLC
Global network of private aviation terminals and support services.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Signature Aviation USA, LLC
Guest Experience Specialist
Gypsum, USA
Now Offering a $1000 Sign-on Bonus for All Eligible Full-Time New Hires! As a Guest Experience Specialist, you are often the first and last impression our guests have – making you an essential part of the Signature Aviat
Guest Experience Associate
Dulles Town Center, USA
As a Guest Experience Associate, you are a vital part of our hospitality team, ensuring every guest’s arrival, stay, and departure is handled with professionalism, warmth, and care. Your primary responsibility is to deli
Operations Manager - BZN
Belgrade, USA
As an Operations Manager, you are a critical part of the base leadership team, overseeing day-to-day operations that ensure the safe, efficient, and high-touch delivery of services for private aviation guests, crews, and
Airside Experience Specialist (Full-Time Seasonal)
Gypsum, USA
Make Your Winter in Vail Even More Rewarding! Join the EGE team and take advantage of exclusive winter hiring incentives: $1,000 Sign-On Bonus for eligible new hires $1,170 Monthly Housing Stipend while actively employed
Mechanic, GSE - ORF
Norfolk, USA
Persons employed as a GSE Mechanic is expected to: Inspect and maintain ground support equipment used in operations. Troubleshoot, repair and/or overhaul ground support equipment. Check and service ground support equipme
Airside Experience Specialist
Jacksonville, USA
As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynami
Workforce Optimization Manager
, USA
The Manager of Workforce Optimization is responsible for leading workforce planning and labor optimization initiatives that support operational excellence, financial performance, and workforce effectiveness. This role se
Airside Experience Specialist - SHV
Shreveport, USA
As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynami
Guest Experience Specialist
Gypsum, USA
Guest Experience Associate
Dulles Town Center, USA
Operations Manager - BZN
Belgrade, USA
Airside Experience Specialist (Full-Time Seasonal)
Gypsum, USA
Mechanic, GSE - ORF
Norfolk, USA
Airside Experience Specialist
Jacksonville, USA
Workforce Optimization Manager
, USA
Airside Experience Specialist - SHV
Shreveport, USA