Airport Soft Services Director - Cleaning & Janitorial

About This Role

Job Purpose

To perform the assigned role within the Cleaning package covering cleaning and janitorial services across terminals, washrooms, public areas, BOH, landside/airside interfaces and peak-season operations, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER's performance-based FM model.

Key Responsibilities

Deliver the Cleaning package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.

Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.

Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.

Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.

Lead manpower planning, shift coverage, mobilization, productivity, KPI/SLA governance, weekly/monthly reporting and corrective actions.

Review risks, complaints, NCRs, audit findings, repeat failures, seasonal readiness and continuous-improvement initiatives.

Maintain terminal cleaning standards in public areas, washrooms, BOH and service areas without disrupting passenger movement.

Apply approved chemicals, colour-coding, infection-control practices, spill response and rapid cleaning procedures.

Qualifications, Experience and Courses

Degree level or equivalent qualification in business, facilities management or relevant field; 15+ years in FM covering soft services, including 10 years in senior roles leading large teams; minimum 5 years GCC experience; full professional proficiency in English mandatory, Arabic beneficial; extensive experience delivering and maintaining large projects in complex stakeholder environments and live operations.

Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.

Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.

Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.

Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.

Airport-Specific Competencies

Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.

Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.

Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.

Key Deliverables / KPIs

SLA/KPI compliance

Zero uncontrolled safety/security breach

Quality of evidence and reporting

Timely escalation and corrective action closure

Inspection score

Spill/complaint response

Washroom/public-area readiness