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Airport Operations Shift Manager

Massachusetts Port Authority
Worcester, USA
Full-time
Manager · 5–7 years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

What you will do:

  • Demonstrates strong leadership and operational judgment in a complex airport environment, ensuring safety, security, regulatory compliance, and service excellence while balancing competing priorities and making informed decisions that support uninterrupted operations.
  • Serves as a key partner to airlines, government agencies, tenants, contractors, consultants, and internal departments, building collaborative relationships, coordinating across diverse stakeholders, and driving solutions that enhance operational effectiveness and customer experience.
  • Provides calm, decisive leadership during emergencies, severe weather events, audits, and operational disruptions, maintaining situational awareness, managing risk, and ensuring the protection of passengers, employees, infrastructure, and airport assets.
  • Directs and coordinates key operational, safety, security, environmental, and compliance functions, fostering a culture of accountability, collaboration, continuous improvement, and exceptional service to airport users and stakeholders.
  • What you offer:
  • 5-7 years’ professional experience in airport operations required.
  • Minimum of 2 years’ in a supervisory position and public contact experience required.
  • Current and valid driver’s license unrestricted except for corrective lenses.
  • Knowledge of FAA Rules and Regulations and procedures pertaining to airport operations.
  • Knowledge or experience in airport maintenance, snow removal, rubber removal and crack repair.
  • Click here for detailed job description

WHAT WE OFFER

  • Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.
  • Work/life balance
  • A supportive and inclusive culture
  • Opportunities for growth
  • Providing safe, healthy, and secure work environment
  • Supporting the people and businesses of New England
  • Achieving results and having positive impact
  • Being good neighbors in the communities we serve
  • Protecting the environment
  • The salary range for this position is $90,000 to $95,000 annually and will be determined based on a variety of factors, including relevant experience, education, certifications, training, specialized skills, and overall qualifications.
  • Click here for information on our comprehensive compensation and benefits package.

Qualifications

  • As an Airport Operations Shift Manager (Bargaining Unit, Local Union No. 25 Supervisory (Worcester)), you are a proactive and highly accountable leader who thrives in a dynamic airport environment where safety, security, operational excellence, and regulatory compliance are paramount. You combine strong judgment, attention to detail, and technical expertise with the ability to lead teams, build trusted relationships across diverse stakeholders, navigate complex challenges, remain composed during emergencies and changing conditions, and drive solutions that ensure the safe, efficient, and uninterrupted operation of airport facilities, personnel, and services.
  • Demonstrates strong leadership and operational judgment in a complex airport environment, ensuring safety, security, regulatory compliance, and service excellence while balancing competing priorities and making informed decisions that support uninterrupted operations.
  • Serves as a key partner to airlines, government agencies, tenants, contractors, consultants, and internal departments, building collaborative relationships, coordinating across diverse stakeholders, and driving solutions that enhance operational effectiveness and customer experience.
  • Provides calm, decisive leadership during emergencies, severe weather events, audits, and operational disruptions, maintaining situational awareness, managing risk, and ensuring the protection of passengers, employees, infrastructure, and airport assets.
  • Directs and coordinates key operational, safety, security, environmental, and compliance functions, fostering a culture of accountability, collaboration, continuous improvement, and exceptional service to airport users and stakeholders.
  • 5-7 years’ professional experience in airport operations required.
  • Minimum of 2 years’ in a supervisory position and public contact experience required.
  • Current and valid driver’s license unrestricted except for corrective lenses.
  • Knowledge of FAA Rules and Regulations and procedures pertaining to airport operations.
  • Knowledge or experience in airport maintenance, snow removal, rubber removal and crack repair.
  • Click here for detailed job description

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