Airport Operations Programme
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Key skills for this role
About the Role
The role involves coordinating airport operations, ensuring exceptional customer service, and requires UAE Nationals with a High School Diploma and customer service experience.
Key Skills for This Role
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Overview
- Ready to take your career to new heights?
- Dream big, fly higher, join Etihad.
- As the proud national airline of the UAE, we are committed to empowering the next generation of leaders.
- The Etihad Airport Programme offers UAE Nationals the opportunity to launch a career with one of the world s fastest-growing airlines.
- The Etihad Airport Operations Programme offers UAE Nationals the opportunity to launch a career with one of the world s fastest-growing airlines.
- This hands-on training programme provides invaluable experience in airport and network operations, aircraft dispatch, and safety and security, preparing you for a future leadership role in aviation
- What to expect
- This three-to-four-year development programme will provide you with the skills needed for a role in airport ground operations.
- You ll gain experience across key operational areas, ensuring seamless guest experiences and smooth airport operations.
- What you ll achieve
- You will
- Build a solid understanding of airport operations through three key work placements: In Network Operations Control at Etihad HQ, the Hub Control Center and in Aircraft Dispatch at Abu Dhabi Airport. This ensures you gain a well-rounded experience across critical areas of the operation.
Accountabilities
- Coordinate and deliver guest acceptance and handling across all airport touchpoints (check-in, boarding, arrivals), ensuring exceptional customer service and full compliance with safety, security, brand standards, policies, and procedures.
- Deliver performance in line with agreed KPIs, ancillary revenue goals, and customer service targets.
- Coordinate on-shift operations with internal and external stakeholders, including airline teams, handling partners, service providers, and local authorities, ensuring clear briefings, real-time updates, and effective communication.
- Manage flight editing and special guest requirements, including the planning and handling of VIP/MAAS, PRM, and other special-category guests.
- Liaise with Guest Control, Business Solutions, Network Control, and SOC to manage operational disruption and support emergency response.
- Why choose Etihad?
- At Etihad, we re committed to developing the next generation of aviation leaders.
- With world-class training, mentorship, and on the job experience, you ll gain the experience and skills needed to thrive in a dynamic industry.
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