Airport Duty Officer
Oversee airport operations, ensuring high service standards, managing staff duties, and maintaining safety protocols while liaising with various stakeholders.
Skills
About This Role
Overview
To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures.
Main Duties 1.
Oversee all customer handling areas Viz.
Check-in, Departure Gate, Transit & Arrival.
Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard. 2.
Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies. 3.
Direct Check-in staff in handling passengers for any irregularities, invalid documents etc. 4.
Direct Check-in staff in dealing excess baggage charges.
Make decisions regarding charging and waiving of charges. 5.
In case of Denied Boarding, guide check-in staff and deal passengers.
Ensure updating SSCI for downgrading or offloading customers. 6.
Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff. 7.
Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays. 8.
Ensure that the handling agents output is according to company standards and in accordance with the agreed contract. 9.
Ensure strict adherence of company safety and security standards. 10.
Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded. 11.
Ensure that staff on shift, wear company uniform to the required standard. 12.
Ensure that adequate stock level of all stationery and supervises distribution there of. 13.
Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits.
Coordinate with Lounge staff. 14.
Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc 15.
Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting. 16.
Monitor catering figures and update catering unit well ahead to prevent wastage. 17.
Carry out any other tasks or duties as assigned by Airport Manager. 18.
Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue. 19.
Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis. 20.
Monitor the ramp activities. 21.
Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Use Autofill When You Apply
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
AIRPORT DUTY OFFICER - RIYADH
Gulf Air · الرياض
MAIN OBJECTIVES To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures. MAIN DUTIES 1. Oversee all customer handling areas Viz
Skills
5 days ago
Tailor Resume↗Tailor Resume ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required