Airfreight Supervisor

Airfreight Supervisor

• Would you like to be part of the most international company in the world?
• A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.
• Would you like to be part of a business that connects people across the globe and want to make a difference?
• Then waste no time and join our amazing team at DHL Group.
• DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist.
• We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
• *Who ever said ‘‘the sky is the limit’’ never spoke to you!
• Because for you it’s the beginning**.* **DHL Global Forwarding** has an opening for an **AFR Operations Specialist** in **Jeddah, Saudi Arabia****.**
• Join us in connecting people and improving lives!
• In this Airfreight Supervisor position
• Coordinate implementation of airfreight operations strategy and plans in line with business strategy and requirements, global guidelines and policies
• Coach, guide and ensure teams are trained for execution of day-to-day tasks and activities and meet work schedules and targets at a department/ small unit with multiple teams' level
• Identify and resolve recurring issues, and suggest modifications to airfreight operations work methods focusing on increasing effectiveness and efficiency
• Contribute to processes and design systems to enhance service quality and alignment with company’s direction and long-term goals
• Identify performance issues of suppliers, and propose solutions to improve performance
• May use Industry sector or logistics specialist expertise in their day-to-day work
• Participate to develop, maintain and achieve airfreight operations productivity and profitability targets
• Ensure that correct costs and revenues are captured by the team against customer’s profile and react to related excess profit/loss
• Support team to deliver excellent quality and to resolve quality related issues
• Manage team to ensure shipments are transported in line with the customer service commitment,
• Responsible for team shipment data quality
• Implement necessary regulatory compliance procedures are followed relating to commodity and locations
• Support new business during hypercare phases
• Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
• Supervise tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
• Escalation point for existing clients and ensure a desired level of customer retention
• Identify opportunities to expand business with clients
• Continuously improve in-house customer interaction focused on proactive shipment information incident/complaint management, ad hoc pricing, and claims
• Use available tools to proactively monitor and improve performance
• Conduct regular dialogues with team to review quality and performance levels vs targets
• Ensure customer invoice timeliness and accuracy
• Investigate/support complex invoice disputes
• **Now, here is what we need from you!**

Experience Level

• More than 5 years
• We offer:
• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

• We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.
• Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
• Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.
• The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
• We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF** because we have:
• The **largest global network** with more than \~30,000 passionate employees
• The most **efficient processes** and **fastest response times**
• The **best solutions** and **best customer service**
• **Our Vision:** The Logistics Company for the World.
• **Our Mission:** Excellence.
• Simply Delivered.
• **Our Purpose:** Connecting People, improving lives.

**Our Values:** Respect & Results