Air Logistics Aerospace Operational Care Specialist

Overview

• It's more than a job
• As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises.
• At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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• As an Aerospace Operational Care Specialist, you will ensure the flawless coordination of time‑critical airlogistics shipments, meeting strict customer transit time and quality requirements.
• You will be part of our Operational Care Center team, responsible for managing end‑to‑end transport activities — from securing bookings with carriers and gateways to generating documentation and monitoring shipments through final delivery.
• You will work closely with our Customer Care Specialists to align on customer‑specific needs such as transit times, routing, and carrier selection.
• A key part of your role is securing buy rates and capacity with qualified partners to guarantee smooth operational execution.
• When supporting aerospace‑specific verticals such as AOG or engine logistics, your responsibilities will expand to include spot quoting, customer coordination, and full shipment ownership from start to finish.
• All activities must be carried out in full compliance with air transport regulations, industry standards, and Kuehne+Nagel operational guidelines, using Kuehne+Nagel’s operational systems to ensure accuracy, transparency, and operational excellence
• Please note that position location is Kuehne+Nagel Abu Dhabi Office.
• How you create impact
• Proven ability to manage and execute operational activities with accuracy, reliability, and on‑time performance, ensuring minimal overdue tasks and adherence to customer deliverables.
• Strong communication skills with the ability to follow structured communication concepts and engage effectively with internal and external stakeholders.
• Experience in shipment monitoring, deviation handling, and providing timely, accurate updates in operational systems, including cost‑related financial visibility.
• Capability to review, interpret, and clarify Customer Care Location (CCL) instructions, identifying and resolving discrepancies related to regulations, routing, transit times, or rate information.
• Proactive mindset in identifying and reporting operational issues, disputes, or irregularities to supervisors or management.
• Demonstrated collaboration skills across partners, suppliers, gateways, warehouses, customs teams, RCC, and other relevant parties to ensure seamless operational flow.
• Ability to assess and monitor carrier and partner performance, escalating concerns when commitments or service levels are not met, while supporting process optimization and system automation initiatives.
• Experience in cost optimization, process improvement, and supporting specialized aerospace movements (AOG, Engines, verticals), including spot quoting and end‑to‑end shipment coordination.
• What we would like you to bring
• Proven experience in air logistics operations and AOG cargo.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem‑solving abilities with a proactive mindset.
• Ability to work under pressure and manage multiple priorities effectively.
• High attention to detail and commitment to operational accuracy.
• Proficiency in shipment documentation and milestone management.
• Valid driving licence.
• Willingness to work in a shift‑based schedule
• What's in it for you
• In this role, you will gain hands‑on experience managing time‑critical aerospace airfreight operations while working closely with major aviation customers.
• You will develop strong expertise in AOG and engine logistics, taking full ownership of end‑to‑end shipment execution.
• The position offers a dynamic, fast‑paced environment that strengthens your problem‑solving and communication skills.
• You will collaborate with global teams and partners, expanding your operational and industry knowledge.
• This role also provides clear opportunities for professional growth within a leading logistics organization.
• You will be part of a supportive team culture that values accuracy, accountability, and continuous improvement.
• Who we are
• Logistics shapes everyday life - from the goods we consume to the healthcare we rely on.
• At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
• As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.
• Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
• We kindly advise that placement agencies refrain from submitting unsolicited profiles.
• Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.