Air Freight Operation-TL
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Key skills for this role
About the Role
Manage air freight operations, coordinate with clients and transporters, ensure timely invoicing and freight clearance, and resolve cargo issues.
Key Skills for This Role
Full Job Posting
Overview
- Managing the entire Air freight operation team
- Receive pre-alerts/routing orders/bookings from customers
- Monitor ATA/ETA with airlines/forwarders/DNATA and ensure freight has arrived as per schedule
- Coordinate with clients regarding freight clearance instructions
- Coordinate with the origin station/Customer support for any discrepancy on shipping documents
- Ensure online Bill of Entries are processed on time
- Ensure import arrival notices are dispatched to clients well in advance
- Coordinate with the transporter to ensure that the cargo is delivered
- Prepare and follow up on all documents
- Follow up with the customer's network for the original documents
- Inform the customer of the shipment status
- Coordinate with the clearance team for the collection of the delivery order from Airlines/Dnata
- Coordinate with Transport Department/Vendors for delivery of shipments/proof of delivery
- Relay information to origin offices if the shipment not cleared within 2 days
- Coordinate with third parties, sales and finance to meet operational requirements
- Resolve issues regarding cargo shortage/damage/claims
- Receiving cash/cheque from customers regarding clearance shipment/delivery order collection and accounting the same to Finance
- Managing messengers
- Ensure accurate invoicing is done on a timely/daily basis and all supporting documents are attached with the invoices, as per the client requirements
- Ensure billing is 100% accurate
- Ensure timely resolution of any discrepancy in invoicing
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