greenhouse
AI Success Manager, West
Glean
CAN
Manager · 3–5 years experience
USD 140000-200000 / year
Discovered 2 months ago
awsazuregcpgitservicenow
Key Skills for This Role
awsazuregcpgitservicenow
Full Job Posting
- Help our customers achieve real business outcomes through the use of AI
- Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
- Own the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations, timeline, and services budget for all stakeholders.
- Create and execute joint success plans and EBRs that drive additional adoption, deepen engagement, and result in measurable business value.
- Provide overall program management.
- Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
- Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
- Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
- Guide and document improvements for onboarding processes, playbooks, and best practices.
- Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives
- 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers.
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
- Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred.
- Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
- Strong organizational, project management, and communication abilities.
- Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles.
- Experience with process documentation, playbooks, and continuous improvement initiatives.
- Solutions-oriented mindset; trusted advisor with the capability to own escalations.
- Capable of handling ambiguity and thriving in a fast-paced environment.
- This role is hybrid (4 days a week in our San Francisco or Mountain View office)
About Glean
TechnologyFounded 2019
AI-powered enterprise search and knowledge management platform that connects to workplace tools like Google Drive, Slack, and Microsoft Teams to help employees find and organize information.
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