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AI Outcome Customer Engineer IV, Google Cloud

Google
London, GBR
Mid · 3+ years experience
Onsite
Discovered 2 weeks ago
javapython

Full Job Posting

Responsibilities

  • Partner with account teams and practice Customer Engineers (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
  • Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
  • Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
  • Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
  • Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 3 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience with technical delivery strategies and interfacing with product or engineering organizations.
  • Experience in either system design or reading code (e.g., Java, C++, Python).
  • Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
  • Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.

Preferred qualifications:

  • Experience diving deep into novel technical problems, deciphering ambiguity, diagnosing bugs, and emerging with credible architectural solutions.
  • Experience orchestrating specialized technical resources to execute complex builds.
  • Experience engaging with, presenting to, and influencing technical stakeholders or executive leaders.
  • Excellent executive communication skills, capable of translating deep technical integration issues into business impact.

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