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AI Infrastructure Customer Office Lead

Google
Chicago, USA
Lead · 7+ years experience
Onsite
USD 164000-239000 / year
Discovered 1 weeks ago

Full Job Posting

Responsibilities

  • Coordinate the creation, review, and distribution of executive briefing documents, status reports, and presentation decks for leadership meetings and customer engagements.
  • Collaborate closely with Product, Engineering, Sales, Legal, and Strategic Pursuits teams to assess operational readiness, track deliverables, and maintain alignment across stakeholders.
  • Manage day-to-day coordination, logistics, meeting notes, and follow-up communications for C-level customer meetings, roundtables, and executive visits.
  • Define, build, and maintain lightweight operational processes for tracking agreement milestones, action items, and follow-ups across high-stakes customer pursuits and initiatives.
  • Identify opportunities to streamline communication channels, standard operating procedures, and reporting frameworks across the Customer Office, the AI Infra Specialist team and key cross functional stakeholders.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in program management, project management, business operations, or partner management within an enterprise technology environment.
  • Experience working with leadership and cross-functional teams to deliver executive-level communications and briefing materials.

Preferred qualifications:

  • Experience working within cloud infrastructure, enterprise software, or complex business-to-business (B2B) partnership models.
  • Exceptional written and verbal communication skills with the ability to synthesize technical and business topics into clear executive summaries.
  • Proven ability to build effective cross-functional networks and drive alignment without direct authority.
  • Strong organizational skills and a demonstrated track record of rapid execution under tight timelines.

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