AI Forward Deployed Engineer

Role overview

Customer discovery and solution shaping

• Understand customer objectives, workflow challenges, desired outcomes, and success measures.
• Lead discovery and assessment to turn ambiguous needs into clear, prioritised opportunities.
• Define outcome hypotheses, success measures, assumptions, and customer ownership before significant investment or progression.
• Create or direct prototypes, experiments, proof points, and demonstrations to test critical assumptions.
• Assess feasibility across AI, data, integration, architecture, security, privacy, Responsible AI, operational readiness, and cost.

Delivery and collaboration

• Shape validated opportunities into production-ready work, including workflow, architecture direction, backlog, dependencies, estimates, and mobilisation requirements.
• Coordinate internal engineering, architecture, product, delivery, operations, industry, transformation, and account teams.
• Maintain continuity through implementation and adoption by validating decisions, assumptions, feedback, and alignment with intended value.
• Capture customer feedback, implementation learning, defects, feature requests, and reusable patterns.
• Contribute to internal intellectual property, accelerators, reference architectures, playbooks, reusable assets, and continuous improvement.
• Provide guidance, mentoring, and knowledge sharing to FDE candidates and delivery practitioners.

Experience and capabilities

• Typically 8 or more years of relevant experience in software or AI engineering, solution architecture, consulting, customer engineering, product engineering, industry transformation, technology delivery, or related disciplines; equivalent demonstrated depth is considered.
• Significant direct enterprise customer experience and credibility with business, technical, and senior stakeholders.
• Experience independently leading discovery, problem framing, solution shaping, or complex customer workstreams.

Work location

• The role may require work at customer sites, company offices, or hybrid delivery locations depending on engagement needs.