AI & Automation Specialist
Role Overview
Hands-on role identifying, designing, implementing, and supporting AI and automation solutions across OL USA.
Turns operational needs into practical solutions that improve efficiency, reduce manual work, standardize processes, and deliver measurable business value.
Owns initiatives from planning through deployment, adoption, and continuous improvement while meeting security, privacy, compliance, and data governance standards.
Key Skills for This Role
Full Job Posting
Role overview
Hands-on role identifying, designing, implementing, and supporting AI and automation solutions across OL USA.
Turns operational needs into practical solutions that improve efficiency, reduce manual work, standardize processes, and deliver measurable business value.
Owns initiatives from planning through deployment, adoption, and continuous improvement while meeting security, privacy, compliance, and data governance standards.
Schedule and workplace
- Monday–Friday schedule of 40–50 hours per week.
- May work 100% remotely from locations in the USA where the company is registered to employ staff.
Key responsibilities
- Identify and prioritize opportunities with IT leadership and business stakeholders; lead initiatives through requirements, deployment, training, adoption, and optimization.
- Build Power Automate and Microsoft 365 workflows; apply generative AI to document processing, extraction, classification, summarization, decision support, and exception handling.
- Design reliable solutions with controls, approvals, notifications, error handling, and recovery; support APIs, connectors, webhooks, JSON, and related integrations.
- Evaluate tools for function, security, privacy, compliance, integration, cost, and ROI; uphold responsible AI and data governance standards.
- Monitor performance, adoption, savings, and outcomes; recommend improvements and create process, SOP, testing, training, and support documentation.
- Coordinate with teams and vendors, own project outcomes, and report status, risks, recommendations, and results to leadership.
Qualifications
- 2–4 years in workflow automation, business systems, process improvement, technology implementation, application support, or a related field.
- Hands-on experience building and troubleshooting Power Automate or similar workflow automation solutions.
- Practical experience using AI tools such as Copilot, ChatGPT, Claude, Azure AI, or similar.
- Working knowledge of Microsoft 365, particularly Outlook, SharePoint, Teams, and Excel.
- Familiarity with APIs, JSON, connectors, authentication concepts, and business-system integrations.
- Strong analytical, troubleshooting, documentation, communication, and project management skills; able to manage multiple initiatives independently.
About OL USA
OL USA is an international logistics company with offices and partners across the globe, providing logistics services and shipment tracking and management.
Benefits
- Medical, dental, and vision coverage with substantial company contribution; employer-paid life, AD&D, and short- and long-term disability.
- Three weeks of paid vacation, nine sick/mental health leave days, company holidays, other leave policies, and 401(k) with company match.
Compensation
- Salary range: USD 65,000–75,000 per year.
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