AGM - Solution Delivery

Job Purpose

• Lead the delivery, development, maintenance, and operational support of assigned BSS IT applications, ensuring reliable, scalable, and high-quality technology solutions aligned with business and IT priorities. Drive end-to-end execution across Agile, Waterfall, and DevOps delivery models, with accountability for platform stability, service availability, production rollouts, and timely L2/L3 incident resolution. Collaborate with internal teams, partners, and vendors to manage risks, improve operational efficiency, and enable continuous technology modernisation. Key Accountabilities: Act as the technology and BSS domain SME for Telecom Billing and Bill Presentment application, ensuring solution feasibility and effective translation of business requirements into scalable technology outcomes. Lead end-to-end delivery of change requests, enhancements, and projects across Agile, Waterfall, and DevOps delivery models, ensuring adherence to agreed scope, timelines, quality standards, and business priorities. Review solution designs, product backlogs, low-level designs, development approaches, testing strategies, and release plans to ensure alignment with system capabilities, enterprise architecture, cost objectives, and technology roadmaps. Coordinate with business stakeholders, IT teams, partners, and vendors for requirements clarification, effort validation, delivery planning, issue resolution, and timely completion of project milestones. Drive stable 24x7 operations for business-critical BSS platforms by monitoring availability, uptime, service performance, operational KPIs, business transaction trends, and technical success/failure patterns. Manage L2/L3 production support, incident resolution, problem management, root-cause analysis, MTTR reduction, and SLA adherence for critical business services and platform operations. Ensure disciplined adherence to IT service management processes, including incident, problem, change, release, deployment, post-production validation, and service assurance governance. Identify and implement automation, proactive monitoring, alarm optimisation, process improvements, and technology modernisation initiatives to enhance operational efficiency, resiliency, and service reliability across the BSS portfolio. Ability to assess solution design, integration dependencies, non-functional requirements, performance, availability, security, privacy, and operational resilience Application & platforms. Competency: Functional Competencies: Strong understanding of telecom revenue management processes, including activation, provisioning, rating, charging, billing, collections, disputes, product catalogue, bill presentment, revenue assurance, and downstream financial workflows. Technical Competencies: Working knowledge of billing and charging platforms (Viz 6D and Amdocs Billing Suites), Aurion Pro Bill presentation and formats [PS, PDF, XML], Understanding of Mobility and Fixed line data and voice products [Viz, ILL IPLC, ITFS, cloud telephony etc], DevOps tools and technologies Jenkins/GitLab CI/CD, Prometheus, Grafana, Java technologies, Middleware’s [IBM WebSphere, Wildfly etc.] , Databases [Oracle, Single Store etc] and ITIL aligned operations in a distributed architecture setup. Technical/Professional Qualification: BE / B-tech / MCA degree in IT/Technology Sound knowledge of Agile/DevOps frameworks/methodology and Tools Sound Knowledge of SDLC (Software Development Lifecycle) Industry certification like ITIL, PRINCE2, CSM, PMP Technical degree from Premium institute will be an added advantage Strong communication, interpersonal and negotiation skills. Competent in Microsoft Project, Excel, PowerPoint, Visio, and Word. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership