Agentic Workforce Adoption Manager
Role Overview
The Agentic Workforce Adoption Manager drives adoption of SOCi AI capabilities and helps customers achieve measurable business outcomes.
The role guides customers from manually using a platform to using AI agents to execute work autonomously.
The position partners with Customer Success Managers, Product, Sales, and Customer Delivery teams to identify opportunities, remove friction, and accelerate value.
Key Skills for This Role
Full Job Posting
About SOCi
SOCi provides AI-powered marketing solutions and digital workforce tools for multi-location businesses.
Its platform supports local marketing tasks and customer engagement across business locations.
About the role
The Agentic Workforce Adoption Manager drives adoption of SOCi AI capabilities and helps customers achieve measurable business outcomes.
The role guides customers from manually using a platform to using AI agents to execute work autonomously.
The position partners with Customer Success Managers, Product, Sales, and Customer Delivery teams to identify opportunities, remove friction, and accelerate value.
Responsibilities
- Lead customer transitions from manual platform usage to AI agent-based execution across assigned accounts.
- Accelerate time-to-first-agent and time-to-value; help customers operationalize AI agents in their processes.
- Deliver discovery sessions, adoption workshops, webinars, and value realization reviews.
- Partner with Customer Success Managers to prioritize AI opportunities and provide Product feedback on customer needs and adoption barriers.
- Equip Sales and Customer Success teams with positioning, messaging, and playbooks for AI adoption and growth.
- Translate technical AI functions into customer use cases tied to business goals, ROI, and efficiency.
- Develop repeatable adoption frameworks and enablement materials; coordinate removal of operational and technical roadblocks.
Minimum qualifications
- 4–6+ years in Customer Success, Professional Services, Consulting, or relevant SaaS customer-facing roles.
- Experience working directly with B2B SaaS customers in post-sale environments.
- Demonstrated ability to drive software adoption and influence user behavior change.
- Strong communication, presentation, customer enablement, and cross-functional collaboration skills.
- Bachelor’s degree or equivalent practical experience.
Preferred qualifications
- Hands-on experience with AI-driven solutions or advanced technology in SaaS.
- Experience serving enterprise or multi-location/franchise customers.
- Experience leading customer workshops, enablement sessions, and strategic reviews.
- Understanding of the SaaS customer lifecycle, adoption drivers, and value realization frameworks.
- Familiarity with MarTech, local marketing platforms, or enterprise software ecosystems.
Compensation
- Expected base salary is CAD 80,000–100,000 per year; individual pay depends on job-related skills, experience, education, and training.
Benefits and work environment
- The posting describes benefits and flexible-work offerings for full-time, non-contract roles, including health, dental, vision, wellness incentives, retirement plan matching, paid time off, and paid holidays.
- The company describes employees as working from home around the globe; no specific workplace arrangement for this role is stated.
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