Agentic AI Consultant- M365 Copilot and Copilot Studio

Overview

Solution Design & Architecture

• Design end-to-end agentic solutions: conversational flows, orchestration logic, integrations, data sources, and governance models
• Create functional and architectural blueprints for AI agents aligned with enterprise standards and Microsoft s Agent framework
• Evaluate feasibility, estimate effort, and prioritize use cases by business impact and technical complexity

Agent Development & Deployment

• Build production-grade AI agents using

Microsoft Copilot Studio

Azure OpenAI

Power Platform

• Develop multi-agent scenarios with orchestration, handoffs, and human-in-the-loop workflows
• Implement integrations with enterprise systems: SharePoint, Dynamics 365, SAP, Salesforce, custom APIs, and Microsoft Fabric
• Ensure agents are identity-aware (Entra ID), secure (Defender), compliant (Purview), and governed according to organisational policies

Agent Factory Implementation

• Implement Sulava MEA s

Agent Factory

• framework for standardised, scalable agent deployment
• Establish agent lifecycle management: ideation, co-creation, deployment, continuous improvement, and retirement
• Build repeatable templates, connectors, and accelerators for common use cases
• Apply governance frameworks ensuring every agent remains effective, secure, and sustainable

Testing, Iteration & Optimisation

• Conduct pilot testing with end-users and gather feedback to refine agent performance
• Optimise prompts, improve response accuracy, reduce latency, and enhance user experience
• Monitor agent usage, performance metrics (response time, accuracy, user satisfaction), and business impact
• Troubleshoot issues, implement fixes, and provide ongoing support post-deployment

Knowledge Transfer & Enablement

• Train customer teams to independently build and maintain agents using Agent Factory frameworks
• Conduct build and learn workshops, empowering internal teams, partners, and vendors to become active contributors
• Document best practices, design patterns, lessons learned, and reusable components
• Mentor junior consultants and build internal capability within Sulava MEA

Governance & Best Practices

• Ensure agents adhere to AI governance, ethical AI principles, responsible AI frameworks, and data privacy regulations (Saudi DPA, GDPR where applicable)
• Implement version control, testing protocols, change management, and release processes
• Collaborate with Technology & Security stream on compliance, risk mitigation, and security hardening