Agentforce Trainer / Salesforce AI Consultant (Contract / Ongoing)

Engagement

Overview

• We are building one of the most forward-thinking AI-powered Salesforce practices in the market.
• Our focus is simple:
• move organisations from traditional CRM delivery to AI-first operating models
• , powered by Agentforce, automation, and intelligent workflows.
• To support this, we are looking for a
• highly experienced Agentforce Trainer / Salesforce AI Consultant
• to work closely with our internal team of Salesforce developers, architects, and product leaders.
• This is not a standard consulting role.
• This is about
• shaping how a global team thinks, designs, and delivers AI-driven Salesforce solutions.
• ****The Role****
• You will act as a
• hands-on expert and trainer
• , delivering structured workshops and real-world guidance to enable our teams to:
• Design and build Agentforce-powered AI agents
• Translate business requirements into AI-driven use cases
• Implement end-to-end intelligent workflows across Salesforce
• Shift from traditional development to AI-first solution architecture
• You will play a key role in
• upskilling our entire Salesforce capability
• .

Key Responsibilities

• Deliver monthly hands-on workshops for Salesforce developers and architects
• Train teams on Agentforce architecture, capabilities, and best practices
• Support the design and build of real-world AI use cases, including:
• + AI SDR (Sales Development Representative) agents
• + Customer Service / Support agents
• + Onboarding and operations agents
• Guide teams on prompt design, orchestration, and agent workflows
• Provide advisory on scaling AI solutions across enterprise environments
• Review and improve existing implementations and use cases
• Help define internal frameworks, accelerators, and best practices

Required Experience

• Proven experience working with Agentforce (Salesforce AI Agents)
• Demonstrated experience building multiple AI agents end-to-end
• Strong background as a Salesforce Consultant / Architect
• Hands-on delivery of AI use cases such as:
• + Sales automation / SDR agents
• + Customer service automation
• + Workflow automation using AI
• Deep understanding of:
• + Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud)
• + AI-driven workflows and automation
• + Prompt engineering and agent orchestration
• Ability to train, mentor, and communicate complex concepts clearly

What We'Re Looking For

• Someone who is genuinely AI-first in their thinking
• A practitioner — not just theory, but real-world delivery experience
• Strong communicator who can lead workshops and influence senior teams
• Passion for building scalable, intelligent solutions
• Ability to work in a fast-moving, high-growth environment
• ****Why This Role****
• Work with a global AI and Salesforce innovation team
• Be part of building next-generation AI products and services
• Influence how AI is delivered across multiple industries and markets
• Long-term opportunity with consistent engagement and impact
• Direct involvement in cutting-edge Agentforce implementations
• ****Engagement Model****
• Ongoing contract / advisory role/Perm
• Monthly workshop delivery (core requirement)
• Additional involvement in solution design and strategic initiatives