Agentforce Engineer – Salesforce AI

Role overview

Responsibilities

• Design, build, configure, and deploy Salesforce Agentforce solutions and autonomous AI agent workflows.
• Identify and prioritize high-value AI, automation, and Agentforce use cases with business stakeholders.
• Translate operational challenges into practical Salesforce and Agentforce solutions.
• Prototype, test, iterate, and productionize AI-powered solutions.
• Configure Agentforce agents, actions, topics, instructions, and supporting workflows.
• Integrate Agentforce with Salesforce data, enterprise platforms, APIs, and external systems.
• Develop Salesforce solutions using Apex, Flow, APIs, and integration technologies.
• Ensure agents can access appropriate trusted enterprise data.
• Support security, governance, scalability, and responsible AI solution architecture.
• Lead client workshops, demonstrations, discovery sessions, and technical working sessions.
• Collaborate with architects, developers, data teams, and business stakeholders throughout delivery.
• Support adoption and improve agents based on business feedback and performance.

Required experience

• Strong hands-on Salesforce engineering or development background and commercial hands-on Salesforce Agentforce experience.
• Experience building and deploying AI agents, Agentforce workflows, or Salesforce AI solutions.
• Strong knowledge of Apex, Salesforce Flow, APIs, integrations, and Salesforce data architecture.
• Good understanding of Einstein AI or Salesforce AI capabilities and experience integrating Salesforce with enterprise data sources and external platforms.
• Ability to take solutions from discovery and prototype through to production.
• Strong understanding of Salesforce security, governance, and enterprise architecture.
• Excellent client-facing and stakeholder management skills; comfortable leading workshops and explaining technical concepts to business stakeholders.
• Able to work independently in a fast-moving environment where requirements may initially be ambiguous.

Desirable experience

• Experience delivering Salesforce or AI solutions in energy, Oil & Gas, utilities, engineering, or other complex enterprise environments is highly desirable.
• Experience implementing Agentforce in large-scale enterprise Salesforce environments is highly desirable.
• Data Cloud, Generative AI, LLMs, prompt engineering, and AI orchestration experience are highly desirable.
• Salesforce certifications relating to Agentforce, AI, Platform Development, or Architecture are highly desirable.

Location and work arrangement

• The role is listed in Abu Dhabi, UAE, with onsite work three days per week; fully remote work may be considered for candidates outside the UAE.

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